AILY LABS

IT Operations Engineer

AILY LABS

full-time

Posted on:

Location Type: Hybrid

Location: Madrid • Spain

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Tech Stack

DNSiOSJamfMacOSPython

About the role

  • Join our global IT Operations team as the first IT Engineer in our Madrid hub.
  • Provide on-site support for the Madrid team and overall remote support for the whole Aily team, resolving hardware and software issues
  • Manage the lifecycle of IT assets (procurement, onboarding, offboarding, inventory)
  • Administer SaaS applications and access management systems (Entra ID, Microsoft 365, Slack, Zoom)
  • Ensure meeting rooms, Zoom Rooms, and AV equipment are always operational and ready for uses
  • Manage office network infrastructure (wireless access points and basic networking)
  • Contribute to global IT projects such as MDM migration, security rollouts, or automation initiatives
  • Develop and maintain automation scripts to improve efficiency and reduce manual tasks
  • Create and maintain IT documentation and user guides
  • Proactively identify areas for improvement in our IT processes and propose solutions

Requirements

  • 2-4 years in IT Operations, Systems Administration, or Helpdesk roles, OR equivalent demonstrated skills in IT infrastructure management.
  • Strong systems thinking and ability to troubleshoot complex technical issues
  • Deep knowledge of macOS and iOS administration in an enterprise environment (we’re an all-Apple shop)
  • Scripting skills (Bash, Python, or PowerShell) for automation and efficiency improvements
  • Experience with Mobile Device Management (MDM) solutions (Jamf, Kandji, or Intune)
  • Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi)
  • Fluent in both Spanish and English (written and spoken)
  • Strong customer service orientation and excellent communication skills
Benefits
  • Enjoy the flexibility of a hybrid work model and a supportive, growth-oriented culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT OperationsSystems AdministrationHelpdeskmacOS administrationiOS administrationscriptingBashPythonPowerShellMobile Device Management
Soft Skills
systems thinkingtroubleshootingcustomer service orientationcommunication skills