Service Unit Manager – Digital Service Focus
Ailos - Cooperativa Credelesc
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Ensure the management of people, business, processes and results related to a Service Unit.
- Identify opportunities and develop innovative solutions.
- Attract new cooperative members and continuously improve engagement and loyalty of the existing member base to retain members and achieve the Cooperative's expected results.
- Implement actions from the Cooperative's strategic plan, ensuring the efficiency and results of the Digital Service Point under your management, with a focus on digital solutions.
- Assume technical and administrative responsibility for all operations carried out and formalized by the Service Point, with a focus on portfolio growth.
- Manage activities related to analysis, approval, collections and monitoring of results associated with members' credit.
- Manage and develop the team through guidance, continuous feedback and application of People Management policies.
- Strongly drive team engagement by promoting transparent dialogue, close follow-up and collaborative development of action plans.
- Encourage the pursuit of innovative solutions, stimulating the evolution of the digital service model.
- Serve members both in person and digitally when necessary, strengthening relationships and ensuring satisfaction and loyalty.
- Actively participate in prospecting activities for new members and business, conducting external visits and representing the Cooperative with excellence.
- Maintain ongoing relationships with members, the community and local businesses, participating in events, visits and institutional initiatives.
- Represent the Cooperative to public agencies, partner institutions and members whenever necessary.
- Apply management policies, processes and tools across all pillars (people, business, processes and results), aiming for productivity and operational safety.
- Perform other duties inherent to the role, contributing to the strengthening of the Digital Service Point and to the achievement of strategic objectives.
Requirements
- Bachelor's degree in Business Administration, Accounting, Economics and/or related fields.
- Active ANBIMA certification (CPA-10, CPA-20 and/or CEA).
- Experience in managing a financial institution.
- Availability to travel.
- Must have own car.
- Experience in people management.
- Preferred: completed specialization in Cooperative Management, People Management, Business Management, Business Management in Cooperatives or financial institutions, Financial Management and/or related areas.
Benefits
- Meal/Food allowance of R$ 2,100.00 - So you can enjoy proper and delicious meals every day.
- Birthday Day Off - Celebrate the way you want; after all, the best gift is presence.
- Semiannual PPR (performance-based bonus) paid twice a year subject to positive results - We build and achieve together!
- Health plan - Taking care of your health is essential.
- Dental plan - To keep your smile even brighter.
- Life insurance - It’s good to be prepared.
- Childcare assistance - So you can work with peace of mind while the most important person in your life is well cared for.
- Transportation voucher - For safe commuting.
- Reimbursement for ANBIMA certifications - Encouragement and training to promote employees' certifications.
- Private pension plan - To support your financial future and provide greater peace of mind later on.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
people managementfinancial managementportfolio growthcredit analysisbusiness process managementdigital solutionsstrategic planningmember engagementinnovative solutionsoperational safety
Soft Skills
team engagementtransparent dialoguecollaborative developmentguidancecontinuous feedbackrelationship buildingcustomer satisfactionloyalty enhancementcommunicationleadership
Certifications
Bachelor's degreeANBIMA certificationCPA-10CPA-20CEA