Ailos - Cooperativa Credelesc

Manager

• Ensure the management of people, business, processes and results related to a Service Unit.
• Identify opportunities and develop innovative solutions.
• Attract new cooperative members and continuously improve engagement and loyalty of the existing member base to retain members and achieve the Cooperative's expected results.
• Implement actions from the Cooperative's strategic plan, ensuring the efficiency and results of the Digital Service Point under your management, with a focus on digital solutions.
• Assume technical and administrative responsibility for all operations carried out and formalized by the Service Point, with a focus on portfolio growth.
• Manage activities related to analysis, approval, collections and monitoring of results associated with members' credit.
• Manage and develop the team through guidance, continuous feedback and application of People Management policies.
• Strongly drive team engagement by promoting transparent dialogue, close follow-up and collaborative development of action plans.
• Encourage the pursuit of innovative solutions, stimulating the evolution of the digital service model.
• Serve members both in person and digitally when necessary, strengthening relationships and ensuring satisfaction and loyalty.
• Actively participate in prospecting activities for new members and business, conducting external visits and representing the Cooperative with excellence.
• Maintain ongoing relationships with members, the community and local businesses, participating in events, visits and institutional initiatives.
• Represent the Cooperative to public agencies, partner institutions and members whenever necessary.
• Apply management policies, processes and tools across all pillars (people, business, processes and results), aiming for productivity and operational safety.
• Perform other duties inherent to the role, contributing to the strengthening of the Digital Service Point and to the achievement of strategic objectives.

Service Unit Manager – Digital Service Focus