AIG

Ops Processing Specialist – Escalations

AIG

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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About the role

  • Work closely with internal and external customers and other departments, researching all approaches to meet client needs.
  • Use positive customer relations skills to communicate accurately, clearly detailed and professionally.
  • Liaison with Processing Teams, Client Care Center, Financial Advisors, and Relationship Managers.
  • Evaluate and resolve escalated and high priority cases using research skills and alternative approaches.

Requirements

  • 2+ years of experience on a Retirement Services processing team or in the Client Care Center.
  • Excellent communication skills, both verbal and written.
  • Must be able to display strong letter writing and email etiquette when communicating internally and externally.
  • Extraordinary attention to detail, accuracy, and quality.
  • VSystem, AWD, Agilenet, SAP, Lotus Notes databases experience.
  • Proven problem solving skills and the ability to meet deadlines.
  • Ability to prioritize and manage caseload.
Benefits
  • Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
  • Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
  • Employee Assistance Program: Confidential counseling services and resources are available to all employees.
  • Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
  • Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
  • Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
problem solvingresearch skillsattention to detailaccuracyquality
Soft Skills
communication skillscustomer relationsletter writingemail etiquetteprioritizationcaseload management