Aidin

Customer Support Associate

Aidin

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 per year

About the role

  • Answer emails, chats, and phone calls from our customers
  • Develop an expert working knowledge of Aidin products and services
  • Collaborate with teammates to ensure accurate reporting, appropriate coverage of our channels, knowledge sharing, and the gathering of customer feedback for other departments and functions at Aidin
  • Contribute to efforts across Aidin, including, but not limited to, onboarding and training new customers, supporting our pre-cert workflows, and engaging as needed in a wide variety of tasks in support of our growing business
  • Show up, ready to deliver your best, with a relentless optimism and can-do spirit that is reflected in everything you do.

Requirements

  • 3+ years of experience in customer support
  • Startup, B2B SaaS technology, and/or Healthcare IT domain knowledge strongly preferred
  • Curiosity and problem-solving skills that foster a sense of ownership and pride in providing solutions to complex situations
  • A positive attitude, that includes self-reflection and continuous improvement as core principles
  • Adaptability and resilience in a dynamic environment, with a collaborative approach to achieving results.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
curiosityproblem-solvingpositive attitudeself-reflectioncontinuous improvementadaptabilityresiliencecollaboration