Own and manage Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing
Administer mailboxes, shared mailboxes, distribution groups, and Microsoft 365 groups
Troubleshoot and resolve email delivery and messaging issues across the organization
Manage Microsoft Teams environments, including team and channel provisioning, permissions, and lifecycle support
Support collaboration workflows leveraging Microsoft 365 Groups and Teams, in coordination with Identity and Access Management
Support cross-tenant collaboration capabilities, including configuration and operational support for Microsoft Entra Multi-Tenant Organization (MTO) user access and synchronization
Assist with cross-tenant user lifecycle management, ensuring proper alignment of identities, permissions, and collaboration access between organizations
Implement and support Microsoft Entra Entitlement Management, including the creation and delivery of Access Packages for governed resource access
Collaborate with Cloud Operations (Identity) to ensure proper access, group membership, and user alignment across systems and tenants
Handle Tier 2/3 support requests related to messaging, collaboration platforms, and cross-tenant collaboration scenarios
Maintain operational standards, governance policies, and documentation for messaging and collaboration platforms
Support governance and standardization of messaging and collaboration platforms, ensuring consistency, security, and scalability across tenants

Requirements

Strong working knowledge of Microsoft Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing
Experience managing mailboxes, shared mailboxes, distribution groups, and messaging-related permissions
Familiarity with Microsoft Teams administration, including team and channel management, permissions, and collaboration workflows
Experience with Microsoft Entra cross-tenant collaboration, Multi-Tenant Organization (MTO) user management, and Entitlement Management (Access Packages)
Working knowledge of Microsoft 365 groups and how they function across Exchange Online and Teams
Basic understanding of Microsoft Entra ID (Azure AD), including user and group relationships as they relate to messaging and collaboration
Ability to troubleshoot and resolve messaging and collaboration issues, including mail delivery failures, access issues, and Teams-related problems
Experience with email security concepts such as allow/block lists, spam filtering, and message hygiene policies
Ability to support and maintain collaboration environments while following established standards and governance practices
Ability to follow defined architectures and work within established cloud and identity frameworks
Strong troubleshooting and analytical skills with a focus on messaging and collaboration platforms
Ability to communicate effectively with both technical and non-technical users regarding messaging and collaboration issues
Ability to collaborate with Cloud Operations (Identity) and Cloud Engineering teams to resolve cross-platform issues
Ability to manage and prioritize multiple requests in a ticket-driven environment
Demonstrated willingness to learn and expand into broader Microsoft 365 collaboration services over time
Strong organizational skills and attention to detail

Benefits

Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
Flex spending accounts (FSA)
Dental and vision plans
Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
401k with company match and self-directed brokerage account option
PTO including additional paid time off during the last week of the year
Company paid life insurance coverage for employees and their eligible dependents
Short and long-term disability, AD&D coverage
Professional development opportunities, tuition reimbursement and professional licensing assistance
Paid parental leave after one year of employment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Exchange Onlinemail flowtransport rulesanti-spam policiesmessage tracingMicrosoft Teams administrationMicrosoft EntraMulti-Tenant Organization (MTO)Entitlement ManagementMicrosoft 365 groups

Soft Skills

troubleshootinganalytical skillscommunicationcollaborationorganizational skillsattention to detailprioritizationwillingness to learn