ai2io

Operations & Innovation Program Associate

ai2io

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $63,000 - $76,650 per year

About the role

  • Support employee setup/maintenance tasks in Microsoft Dynamics 365 Business Central (access coordination, resource/employee records, basic data upkeep as assigned).
  • Administer timecard/time sheet processes: Monitor submission status, follow up on missing/late timecards, and support employees with basic questions.
  • Ensure time is coded to the correct projects/engagements and escalates issues quickly.
  • Produce simple reporting/exports as needed for leadership and finance.
  • Maintain clear documentation and step-by-step guides for common timecard workflows.
  • Assist with routine accounting operations such as document organization, basic data entry, invoice backup collection, and routing for approval.
  • Maintain clean records and respond quickly to finance/admin requests.
  • Support simple marketing operations such as maintaining lists, coordinating recurring activities, keeping trackers current, and supporting basic content logistics (compiling inputs, formatting, scheduling support).
  • Maintain and continuously improve the idea intake + scoring workflow.
  • Schedule, run, and document Innovation meetings; maintain agendas, decisions, and action tracking.
  • Keep the "menu" stocked: a prioritized pipeline of ideas/POCs that are ready for review.
  • Revitalize and maintain the bounty board so it stays active, current, and visible.
  • Administer awards workflows end-to-end: Trigger automated award emails to HR for approval. After approval, trigger automated award emails to Payroll for payout processing.
  • Track award status, maintain audit trail, and follow up to completion.
  • Help design and implement a single app + automated workflows to manage the full lifecycle (intake → scoring → review → bounty/POC → awards).
  • Prepare and deliver a monthly Innovation update to a broad audience (leadership + staff).

Requirements

  • 2+ years in an operations/admin/program support role (or equivalent experience).
  • Comfort with timecard administration and recurring operational workflows.
  • Proficiency in Microsoft 365 (Teams, Outlook, Excel, SharePoint).
  • Able to create and deliver presentations (PowerPoint) and speak confidently to groups.
  • Operations execution: strong follow-through, detail orientation, reliable cadence management.
  • Communication & facilitation: clear written updates, crisp meeting notes, strong stakeholder follow-up.
  • Presentation presence: charismatic, captivating, confident presenter who can hold attention and make updates feel exciting.
  • Process improvement mindset: naturally looks for ways to simplify, automate, and standardize.
  • Experience with Microsoft Dynamics 365 Business Central (especially time sheets/resources/projects).
  • Experience with Power Automate / Power Apps / Microsoft Lists (or similar workflow automation).
  • Basic familiarity with marketing admin tooling (Mailchimp/HubSpot/Canva/social schedulers).
  • Experience running internal programs (innovation, continuous improvement, awards/recognition, etc.)
Benefits
  • Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
  • Flex spending accounts (FSA)
  • Dental and vision plans
  • Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
  • 401k with company match and self-directed brokerage account option
  • PTO including additional paid time off during the last week of the year
  • Company paid life insurance coverage for employees and their eligible dependents
  • Short and long-term disability, AD&D coverage
  • Professional development opportunities, tuition reimbursement and professional licensing assistance
  • Paid parental leave after one year of employment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
timecard administrationdata entryreportingworkflow automationprocess improvementpresentation creationdocument organizationinvoice processingproject codingbasic marketing operations
Soft Skills
detail orientationstrong follow-throughcommunicationfacilitationstakeholder follow-upcharismatic presentationconfident speakingmeeting documentationinnovation mindsetteam coordination