AI Technology Partners

QA Engineer

• Capture, document, and triage customer-reported issues.
• Manage support ticket systems (e.g., Jira) to track, prioritize, and assign issues effectively.
• Troubleshoot chat and agent behaviors to identify root causes.
• Act as the first line of technical support, escalating complex issues when needed.
• Test platforms, agents, and prompt libraries against defined acceptance criteria.
• Validate new agent versions and ensure successful rollout across client environments.
• Provide structured feedback loops to the Enablement team for iterative improvements.
• Maintain and populate client-facing documentation and knowledge bases.
• Support version control for prompts, templates, and agents.
• Ensure prompt libraries and agent versions are distributed consistently across environments.
• Syndicate demo and training materials across client platforms.
• Partner with the Enablement team to ensure training content reflects the most current agent versions and best practices.
• Provide insights from recurring issues to help refine enablement strategy.

Generative AI Customer Support, QA Specialist