AGSI

Customer Service Associate – Voice

AGSI

full-time

Posted on:

Location Type: Office

Location: Taguig City • Philippines

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Salary

💰 ₱25,000 per month

About the role

  • Answer inbound calls from patients and assist them with scheduling clinic appointments.
  • Provide patients with information on available services, treatments, and clinic policies.
  • Verify and update patient details in the scheduling system.
  • Handle rescheduling, cancellations, and follow-up appointment requests.
  • Collaborate with clinic staff to align appointment slots with patient needs.
  • Deliver excellent customer service by ensuring each interaction is handled with professionalism and care.
  • Track daily appointment targets and contribute to overall clinic goals.

Requirements

  • Previous experience in customer service, appointment setting, or healthcare-related roles preferred.
  • Strong communication and interpersonal skills with a patient-first mindset.
  • Ability to multitask and manage time effectively.
  • Proficiency in using scheduling systems, CRM tools, or similar platforms is an advantage.
  • High attention to detail and accuracy in data entry.
Benefits
  • Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.
  • Free Food and Coffee when reporting onsite, to fuel your productivity and enjoy the perks of office life.
  • 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.
  • HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.
  • Group Life Insurance for your peace of mind.
  • Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.
  • Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryappointment scheduling
Soft Skills
customer servicecommunicationinterpersonal skillsmultitaskingtime managementattention to detail