Agiloft

Platinum Support Engineer

Agiloft

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Work with customer accounts assigned to you
  • Host pre-scheduled and ad-hoc calls to review tickets and discuss projects
  • Serve as conduit between the customer and internal Agiloft teams
  • Manage customer communications via tickets and email
  • Collaborate with Agiloft engineering and leadership teams as needed
  • Proactively take ownership of high-priority and escalated cases
  • Conduct weekly meetings with accounts to discuss projects
  • Participate in Quarterly Business Reviews as technical contributor

Requirements

  • Knowledge of internal Agiloft implementations and integrations such as DocuSign, Active directory, MFA, APIs
  • Proficiency with the Agiloft product upgrade process
  • 1-2 years TSE1 experience
  • Excellent written and verbal communication skills
  • Ability to de-escalate tense customer situations
  • Understanding of Agiloft’s internal teams and ability to build relationships to them
Benefits
  • Floating holidays
  • Quarterly wellness day off
  • Support for employee resource groups
  • Healthy work/life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Agiloft implementationsAgiloft integrationsDocuSignActive DirectoryMFAAPIsAgiloft product upgrade processTSE1 experience
Soft Skills
written communicationverbal communicationde-escalationrelationship buildingownershipcollaboration