Customer Advocacy Manager
Agiloft
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Increase the number of customers talking about Agiloft in the market
- Identify and recruit additional customers that are willing to share their contracting story with Agiloft
- Manage our existing customer advocacy program and platform and take it to the next level, especially in organization and participation
- Oversee the sourcing and production of customer story assets like case studies, video testimonials, quotes, etc.
- Lead our review platform efforts (G2, Gartner Peer Insights, etc.) to increase the number of reviews we receive and position Agiloft well compared to competitors
- Serve as marketing liaison for customers
- Create a relationship with customers and get to know their stories
- Source customers and their stories for various marketing initiatives like speaking at industry events, participating in webinars and speaking to industry analysts
- Own annual customer awards program and make improvements to the existing process
- Manage the reference program, enabling the sales team to better leverage our happy customers to advocate on behalf of Agiloft to prospects
- Build and maintain a referral program, where customers can be rewarded for referring their colleagues to Agiloft
Requirements
- Proven track record (3+ years) of owning a customer voice program and up-leveling it
- 7+ years in software marketing
- Extensive experience creating customer-focused content
- Excel in customer-facing roles and holding customer relationships
- Ability to project manage across various teams in an organization
- Strong ability to analyze technology and process and improve upon a foundation
- Excelling planning skills followed with the ability to communicate that plan
- Proficient in managing, tracking and forecasting a budget
- Bachelor of Science or Bachelor of Arts degree or equivalent experience
- Knowledge of the contract management, legal tech, procurement, or sales operations
Benefits
- Floating holidays
- Quarterly wellness day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer voice program managementcustomer-focused content creationproject managementbudget managementdata analysisprocess improvement
Soft skills
customer relationship managementcommunicationplanningorganizational skills