Client Success Specialist
Agility
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 $45,000 - $65,000 per year
About the role
- Own the first 2–4 months of the customer journey
- Turn client PR objectives into a clear onboarding plan
- Coordinate configuration with the Product Support team
- Lead all client-facing calls and trainings
- Deliver tailored trainings and track engagement
- Document and hand-off to the Account Manager
- Collaborate with Support, Product, Engineering, Marketing, Sales, and Account Management
Requirements
- Post-secondary diploma or degree (Public Relations, Communications, Media, or related field preferred)
- 1–2 years in SaaS onboarding/implementation, customer support/success, or Account Management roles
- Strong discovery and communication skills
- Proven ability to troubleshoot configuration issues
- Fluent in English; French or Spanish is an asset
Benefits
- Competitive pay and benefits
- Investment in learning and development
- Career progression opportunities
- Remote-first work environment
- Supportive leadership and work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS onboardingimplementationtroubleshootingconfiguration
Soft Skills
communicationdiscoverycollaborationclient-facingtraining
Certifications
Post-secondary diplomadegree in Public Relationsdegree in Communicationsdegree in Media