Agilent Technologies

Engineer

• Install and optimize instruments and hardware configurations at customer sites.
• Diagnose and resolve product performance issues.
• Perform maintenance and repairs.
• Ensure customer satisfaction by informing customers about preventive maintenance procedures and configurations that may affect product performance.
• Proactively address potential equipment issues to prevent unexpected disruptions to customer operations.
• Implement and validate customer analytical methods.
• Train other field engineers and customers/users on solutions (classroom or on-site).

Service Engineer – Atomic Spectroscopy

Account Manager

• Serve as the primary sales leader for major Sydney-based strategic accounts
• Lead executive-level engagement with key decision-makers
• Conduct regular business reviews, strategic planning sessions, and escalation management
• Drive growth across strategic accounts by identifying expansion opportunities
• Improve customer experience by ensuring rapid, localized responsiveness
• Provide daily on-the-ground leadership to the Sydney sales team
• Deliver structured coaching, mentoring, and field engagement to support newer account managers
• Manage performance expectations and oversee part-time employees
• Build a cohesive, high-performing culture focused on accountability
• Lead the strategic development of the Sydney market
• Collaborate with other business units to support multi-division initiatives
• Monitor competitive activity and execute strategies to protect and grow market share
• Strengthen coordination with service, marketing, and technical teams based in Sydney
• Ensure high service performance and customer satisfaction through proactive engagement
• Lead escalations directly with customers and internal teams to ensure timely resolution
• Strengthen employee morale and retention by providing consistent leadership presence
• Represent the company as the senior commercial leader in Sydney

Sales Manager – Total Account Management

• Selling service contracts to assigned accounts in Central-Italy
• Managing a Sales Territory with full accountability
• Maintaining and developing existing contracts and generating new business
• Providing accurate business forecasts for your territory
• Identifying and pursuing new business opportunities
• Collaborating closely with the local Field Service organization and other members of the Service Sales team

Service Sales Account Manager

Support Engineer

• Manage technical support phone lines and respond to customers’ questions and concerns.
• Provide first and second-level support to customers by phone and email.
• Diagnosing and troubleshooting technical issues remotely to find solutions.
• Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
• Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
• Take part in quality improvement projects and help enhance our service offerings.
• Occasionally visit customers on-site to gain hands-on experience and support sales activities.

Technical Support – Native Danish/Norwegian Speaker

Field Engineer

• Respond to the needs of internal and external customers by performing repairs, installations, upgrades, and preventive maintenance on pathology and genomics instruments and systems.
• Perform diagnostics and troubleshoot issues related to product performance.
• Advise customers on preventive maintenance.
• Collaborate with managers and sales teams.
• Provide feedback to product specialists.

Field Service Engineer

• Install, repair, upgrade, and maintain Agilent instruments to ensure reliable performance for customers
• Respond quickly to customer service requests and keep them updated before, during, and after service
• Plan and schedule service visits efficiently while coordinating closely with your manager and sales team to meet customer needs
• Deliver accurate and timely service reports and documentation to ensure smooth follow-up and compliance
• Share feedback and technical insights with product specialists, manufacturing teams, or vendors to help resolve product issues
• Uphold Agilent’s reputation for excellent customer service by following corporate policies and providing professional, customer-first experience

Field Service Engineer – Biomolecular, Genomics & Cell Analysis Instrumentation

Manager

• Lead the PSD (Informatics & Automation) business across SAJK to drive regional strategy, revenue growth, and enterprise transformation in pharma, biopharma, and applied markets.
• Define and execute the SAJK Informatics & Automation (PSD) strategy, driving competitive differentiation and expanding Agilent’s presence across pharma, biopharma, diagnostics, government, and industrial labs.
• Translate global PSD priorities into regional execution plans, aligning with customer digital transformation journeys—including CDS, ELN/LIMS, LES, workflow automation, robotics, and connected-lab initiatives.
• Act as a strategic advisor to SAJK and APAC leadership, shaping medium-to long-term digital and automation growth plans for the region.
• Lead, develop, and engage a team of Informatics & Automation specialists, including solution architects, workflow specialists, and technical consultants across South Asia, Japan, Korea, and India.
• Build deep technical and application expertise in areas such as data integrity, GxP workflows, integration (API, OPC, middleware), scheduling, and robotic automation to support enterprise-scale transformation.
• Foster a collaborative, accountable, high-performance culture focused on customer outcomes and digital adoption.
• Drive the development of high-impact demonstrations, proofs of concept, and workflow solutions that address critical challenges in QC, R&D, NGS, multi-omics, and high-throughput automated labs.
• Partner with Marketing, Sales, and Services to ensure tight alignment across the end-to-end customer lifecycle—from discovery and evaluation to deployment, validation, and expansion.
• Strengthen customer satisfaction and loyalty through differentiated digital engagement, technical consulting, and value-based solutioning.
• Deliver regional PSD financial goals, including ARR, TCV, automation system sales, and overall contribution to cross-portfolio growth (instruments, consumables, and services).
• Maintain strong focus on the Informatics & Automation portfolio—ensuring seamless integration with hardware, consumables, and CrossLab Services to deliver end-to-end operational solutions.
• Drive content creation, digital engagement, and scalable technical enablement (webinars, digital demos, virtual labs) to support modern selling models and expand customer reach across SAJK.
• Work closely with regional leadership teams across SAJK to optimize coverage, prioritize opportunities, and ensure agility across diverse markets such as Japan, Korea, India, and South Asia.

Informatics & Automation Business Manager

Operations

• Lead the development of executive-level insights that inform strategic priorities, operational performance, and investment decisions.
• Translate complex data into clear, compelling narratives and recommendations for senior leadership.
• Partner with cross-functional teams to identify business opportunities, risks, and improvement areas.
• Own the analysis of peer and competitor supply chain models, performance metrics, and strategic initiatives.
• Develop and maintain a competitive intelligence framework to track industry trends, innovations, and disruptions.
• Provide comparative insights that inform Agilent’s supply chain strategy, operating model, and investment priorities.
• Establish and maintain key performance indicators (KPIs) across Global Operations.
• Deliver regular performance reviews, executive dashboards, and strategic scorecards.
• Support annual and quarterly business reviews with data-driven insights and recommendations.
• Work closely with Strategy, Finance, Corporate Development, and Digital teams to align analytics with enterprise goals.
• Partner with Manufacturing, Supply Chain, Regulatory, and Quality leaders to ensure insights are actionable and relevant.
• Build and lead a high-performing capability focused on business analytics, competitive intelligence, and strategic reporting.

Director, Operations Intelligence & Analytics – Global Operations

Compliance

• Provide leadership and strategic oversight for DRA operations, setting standards for operational excellence, execution discipline, and departmental consistency.
• Provide strong regulatory project management for critical cross-organizational initiatives including but not limited to M&A, site or portfolio changes.
• Drive operational excellence across DRA by overseeing core processes, workflows, and documentation practices.
• Lead process related activities, including continuous improvement, standardization, and deployment of tools, templates, and dashboards.
• Develop, track, and report regulatory metrics and KPIs, providing insights that support data-driven decisions and operational transparency.
• Serve as a strategic partner within DRA LT, helping translate priorities into actionable plans and coordinating planning cycles and long-range strategies.
• Partner within DRA and with key cross functional stakeholders (i.e. Quality, R&D, Supply Chain, MSAT, Manufacturing, Program Management, and Commercial) to support planning, workload forecasting, prioritization, and lifecycle strategies.
• Contribute to enterprise-level initiatives requiring DRA operational leadership or strategic input.

Regulatory Master – Regulatory Planning and Operations, Diagnostics Regulatory Affairs

Program Manager

• Lead, or co-lead high impact global and regional projects and programs as per agreed milestones and budget, to deliver business results.
• Participate in projects or programs, providing subject matter (domain) expertise in the areas of: Sales, Customer Operations, Contact Center or Service / Service Delivery, and Data Management.
• Ensures alignment of business solutions with Commercial Strategic Technology roadmaps.
• Collaborate and partner with other stakeholder organizations within Agilent, such as: Commercial Operations functions, IT, Sales, Customer Operations, Service, Contact Center, Digital and Data Operations and Governance.
• Apply project management best practices, achieving deliverables and targets of assigned projects and initiatives.
• Provides subject matter expertise and consulting services to initiatives and stakeholders in own domain of expertise.
• Engage various stakeholders to ensure alignment and oversight of solution designs, that are scalable, meeting business objectives, and complies with strategic business capability roadmap.
• Provide Tier 3 Support and point of contact to assigned set of tools and/or process areas, escalating issues to leadership team as needed.
• Partner with IT, be Global point of contact to ensure existing business capabilities are effective, continuously improved.
• Builds and maintains effective relationships with various Agilent & Commercial Organization stakeholders, both globally and regionally.

WW Project / Program Manager

• Diseñar y evolucionar un modelo operativo de reclutamiento global que permita una contratación escalable, compliance y de alta velocidad.
• Liderar operaciones de reclutamiento de principio a fin a través de múltiples regiones y unidades de negocio.
• Propietario y optimización del stack de tecnología de reclutamiento global (ATS, CRM, plataformas de búsqueda, herramientas de evaluación habilitadas para IA).
• Conducir la adopción agresiva de herramientas potenciadas por IA para automatizar tareas repetitivas y mejorar la toma de decisiones.
• Construir informes analíticos y estrategias de informes automatizadas.
• Liderar y desarrollar un equipo de operaciones de reclutamiento global con un enfoque en coaching, responsabilidad y colaboración.

Head of Global TA Operations – Enablement

Sales

• Serve as the business owner and subject-matter expert (SME) for Salesforce PRM, CPQ, and CRM capabilities globally
• Define and own the Salesforce roadmap for partner, quoting, and customer engagement platforms
• Collaborate with IT, Architecture, and Data teams to ensure solutions align with enterprise standards
• Lead post-merger technology assessments to identify overlaps, integration opportunities, and transition strategies

Salesforce PRM, CPQ Expert

• Develop and maintain a taxonomy and metadata framework; ensure compliance with licensing, copyright, and usage rights
• Oversee asset ingestion, validation, and publishing workflows in AEM; implement automation and optimise tagging strategies for better discoverability
• Conduct audits to identify outdated or non-compliant assets; ensure metadata accuracy to support search and personalisation
• Work with content creators, designers, and marketing teams to maintain brand standards and provide DAM best practices
• Align DAM practices with content strategy goals; recommend improvements to workflows and system integrations
• Collaborate with internal teams (marketing, IT, legal) and external agencies to ensure efficient asset management and compliance

Adobe Experience Manager DAM Librarian – m/f/d

Communications

• The Global Marketing Communication Specialist (GMS) is responsible for designing, developing, and executing integrated marketing campaigns that leverage multiple tactics and channels to support key marketing programs and drive business objectives.
• This role encompasses all aspects of campaign project management, including tactic mix selection, budget management, performance tracking, and reporting.
• The GMS collaborates closely with the Global Marketing Program Manager to define campaign strategy and goals and works with various internal functions and external partners for campaign asset development and implementation.
• Translate content strategy into digital campaign journeys delivering against defined campaign goals.
• Orchestrate touchpoints along integrated marketing campaigns to deliver outstanding customer experience.
• Optimize channel mix to drive engagement in the defined target audience.
• Manage the development and execution of campaign assets like eDM, landing pages, multimedia, media, web pages, key sales collateral (brochures, flyers), on time and within budget.
• Partner with Global Marketing Program Managers to develop strategies for achieving goals and objectives defined in the campaign brief.
• Ensure adherence to Agilent brand and design standards, maintaining consistent messaging across programs, campaigns, and deliverables.
• Coordinate with Agilent teams and external partners for the development, localization, and execution of campaign assets.
• Track and analyze campaign performance to optimize campaign outcomes.
• Prepare monthly campaign dashboards to monitor channel and tactic effectiveness and offer recommendations for optimization.
• Review campaign performance with global and regional Marketing Program Managers and PM stakeholders during quarterly marketing review meetings to ensure strategic goals are met.
• Collaborate with internal clients and stakeholders, such as Product and Segment Marketing, Global and Regional Marketing Program teams, and external partners, to facilitate quality and timely project delivery.
• Manage campaign budget with realistic estimates and diligent cost tracking to meet budget goals and support meaningful ROMI analysis.

Global Marketing Communications Specialist

• Installs, repairs, and trains customers on GC and GC/MS instrumentation on-site
• Adherence to environmental health and safety guidelines
• Proactive response to potential equipment or software issues
• Acts as internal resource on technical issues and manages product escalations
• Collaborates with various teams to provide solutions to customers
• May deliver internal technical training and maintenance seminars
• May engage with large volume customers for calibration and qualification