Agilent Technologies

Account Manager

• Manage assigned customer accounts, ensuring accurate contract setup and inventory tracking.
• Maintain high customer satisfaction through regular communication and performance monitoring.
• Develop tailored service solutions and proposals to meet diverse customer needs.
• Identify and pursue new business opportunities to achieve sales and growth targets.
• Build and execute account plans to meet financial objectives.
• Collaborate closely with Field Service, Instrument Sales, and Service Sales teams.
• Promote Agilent’s Asset Management, Enterprise Solutions, and Multi Vendor Services to expand business.
• Strengthen long term relationships with key customers and represent Agilent professionally in all interactions.

Service Sales Account Manager

Field Engineer

• Provides remote hardware and software technical support
• Troubleshooting customers’ applications
• Delivering consulting and education services using telephone and internet collaboration
• Support 3rd party products and occasionally visit customer site
• May book transactional sales opportunities and provide qualified leads to sales.

Bench Service Engineer

• 制定并执行指定区域渠道策略，推动耗材销售目标达成；
• 管理和激励渠道合作伙伴，提供销售支持及市场策略指导，提升其业务能力；
• 定期监控渠道伙伴绩效，确保业务执行合规并持续优化；
• 协调内部资源，联合销售和市场团队开展客户活动，提升市场覆盖和客户满意度；
• 分析市场趋势和客户需求，优化渠道策略以支持业务增长。

Channel Partner Manager – Consumable

Manager

• Attract, retain, and develop a motivated and skilled team of developers
• Hold final accountability for the estimations and implementation of the roadmap
• Manage our agile team and processes
• Manage subcontractor relationships, including selection, scoping, and follow-up
• Establish and maintain a relationship with stakeholders, such as support team, customer success, project management, and sales
• Lead two internal teams and third-party development teams

Software R&D Manager

Administration

• Schedule on-site repair for contract, warranty, and trade requests
• Schedule all Preventive Maintenance and Compliance Services
• Maintain and use proper coding standards to ensure data accuracy
• Communicates with the customer to clearly identify and set expectations
• Manages customer feedback and communication
• Communicates with and manages schedules with 3rd party service providers
• Report and track 3rd party delivery and costs
• Recommend improvements for both delivery and costs

Program Administrator – Services

Operations

• Lead and set the vision for a diverse, global team of professionals; oversee strategic planning, execution, and outcomes for the full Commercial Operations organization
• Collaborate across functions to operate effectively within a matrix organization, maintaining a strong customer-first focus
• Direct and influence cross-functional initiatives related to sales, service, and operations processes and performance
• Build and develop a high-performing team, fostering a culture of talent development and succession planning at all levels
• Champion the Voice of the Customer, embedding customer insights into all aspects of the business

Vice President – Commercial Operations

• Develop product business with existing clients and new prospects
• Anticipate and respond to customer needs and tender requests with short-, medium- and long-term business plans
• Take responsibility for complex sales cycles (annual and multi-year subscriptions) and manage relationships with the various stakeholders involved (internal & external)
• Define development strategies for key accounts
• Model and present commercial proposals and ROI plans to our clients
• Ensure the availability of resources to successfully deliver your projects
• Monitor sales performance across the solutions portfolio
• Work closely with field marketing, equipment sales, product specialists, and back-office teams

Sales Account Manager – Chromatography, Spectrometry

Engineer

• Install and optimize equipment and hardware configurations at customer sites.
• Diagnose and resolve product performance issues.
• Perform maintenance and repairs.
• Ensure customer satisfaction by informing customers about preventive maintenance activities and configurations that may affect product performance.
• Proactively address potential equipment issues to prevent unexpected interruptions to the customer's operations.
• Implement and validate customer analytical methods.
• Train other field engineers and customers/users on solutions (classroom or on-site).

Field Service Engineer – Atomic Spectroscopy

Procurement

• Managing relationships with Service Providers and Contractors in Germany on behalf of our customers.
• Ensuring legal compliance and alignment with regional sourcing strategies.
• Evaluating supplier performance and leading selection and negotiation processes to improve service levels and margins.
• Build and maintain relationships with customers by having a customer first mindest.
• Supporting the development and implementation of sourcing strategies and supplier programs.
• Handling supplier documentation, contracts, and data within your territory.
• Collaborating with Service Sales, Project Managers, and Customer Contact Center to maintain accurate supplier information.
• Ensuring strong cooperation with local Service Managers.
• Traveling up to 10% as required.

Strategic Services Sourcing Manager – Maternity Cover

• Support customers with on-site activities such as installation, implementation, maintenance and repair of medical devices
• Proactively respond to potential device or software issues
• Serve as a point of contact for technical questions and product support
• Collaborate with Agilent teams such as Support and Research & Development

Field Service Engineer – Agilent Diagnostic Service

• Manage installed base inventory and service contracts to ensure optimal service levels and seamless contract setup
• Develop and implement strategic account plans to drive growth by designing tailored service solutions that meet customer needs
• Provide accurate business forecasts for your territory and take full ownership of delivering results
• Identify and pursue new business opportunities by leveraging the full portfolio of services to maximize customer value
• Build and maintain strong, long-term customer relationships while actively developing new connections to expand market presence

Experienced Service Sales Account Manager

• Achieving all sales targets and meeting quota expectations while accurately forecasting results.
• Managing accounts across the (UK Midlands/South Territory)
• Developing strong customer relationships and maintaining a high level of customer satisfaction.
• Proactively prospecting for new customers and identifying new business opportunities.
• Understanding customer needs and providing solutions to non-standard tasks or queries to create business opportunities.
• Collaborating across all Agilent channels: CSD (Consumables), CSO (Service Delivery), SSD (Service Sales), and COPC (Customer Operations Center).
• Working with the Field Sales Channel on the development and implementation of key marketing programs.
• Driving the sales cycle proactively and forecasting sales accurately.
• Ensuring rigor in CRM updates, expense reporting, and other required business processes.

Account Manager – Chromatography, Mass Spectrometry

• Selling Agilent products and solutions to end-user customers within the assigned territory.
• Representing Agilent in all sales activities and acting as the primary point of contact for customers.
• Generating existing and/or new sales for assigned accounts or geographic territory.
• Identifying and recruiting strategic partners to embed and/or resell Agilent products.
• Promoting and selling products and informing customers of new product introductions.
• Creating, monitoring, and revising lead generation plans.
• Developing strong customer relationships and maintaining a high level of customer satisfaction.
• Maintaining positive, ongoing long-term relationships with key customers.
• Driving customer utilization of Agilent’s online sales channels.
• Collaborating across all Agilent channels: CSD (Consumables), CSO (Service Delivery), SSD (Service Sales), and COPC (Customer Operations Center).
• Driving the sales cycle proactively and forecasting sales accurately.
• Ensuring rigor in CRM updates, expense reporting, and other required business processes.

• Selling service contracts to assigned accounts in Central-Italy
• Managing a Sales Territory with full accountability
• Maintaining and developing existing contracts
• Generating new business to reach financial targets (monthly, quarterly and yearly)
• Managing installed base inventory and service contracts to ensure optimal service levels and seamless contract setup
• Developing and implementing strategic account plans to drive growth by designing tailored service solutions
• Providing accurate business forecasts for the territory and taking full ownership of delivering results
• Identifying and pursuing new business opportunities
• Building and maintaining strong, long-term customer relationships while actively developing new connections to expand market presence

• Promoting and selling service contracts to assigned accounts across Scotland and North East England
• Maintaining and developing existing contracts and generating new business to reach financial targets
• Regular travel to customer sites within assigned territory
• Managing the installed base inventory, service levels and contract set-up
• Creatively tailoring solutions to meet customer requirements
• Generating new business possibilities and identifying sales opportunities
• Driving account plans for growth
• Monitoring and reporting contract performance and value

Service Sales Account Manager

Bench Service Engineer

Channel Partner Manager – Consumable

Software R&D Manager

Program Administrator – Services

Vice President – Commercial Operations

Sales Account Manager – Chromatography, Spectrometry

Field Service Engineer – Atomic Spectroscopy

Strategic Services Sourcing Manager – Maternity Cover

Field Service Engineer – Agilent Diagnostic Service

Experienced Service Sales Account Manager

Account Manager – Chromatography, Mass Spectrometry

Account Manager – Chromatography, Mass Spectrometry

Service Sales Account Manager

Graduate Service Sales Account Manager