• Support customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions
• Install and optimize hardware/software/network products and configurations at customer sites
• Diagnose and resolve product performance problems
• Perform maintenance and repairs
• Ensure customer satisfaction by advising customers on preventive maintenance

Requirements

Bachelor's degree within the science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology) or equivalent experience
At least 2 years of experience in a similar position or experience as an end user
Experience with troubleshooting and problem-solving Agilent Atomic Spectroscopy and Molecular Spectroscopy products preferred, but not required
Experience with the Agilent solutions is desired but not essential
Verbal and written communication is clear, respectful, and timely
The position requires an active, valid driver's license

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Hard Skills

installation
implementation
maintenance
repair
troubleshooting
problem-solving
Agilent Atomic Spectroscopy
Molecular Spectroscopy

Soft Skills

customer satisfaction
communication

Certifications & Qualifications

Bachelor's degree

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