Own, manage, and drive multiple concurrent, complex enterprise projects to successful completion.
Establish and maintain high-quality project governance, including structured kickoff, milestone checkpoints, issue escalation pathways, and closure activities.
Drive project onboarding and setup, including configuring project management tools and project dashboards.
Monitor and drive milestone achievement, ensuring order completion steps are executed accurately.
Oversee project closeout and invoicing, ensuring all contractual commitments are fulfilled.
Deliver clear updates on expectations, progress, risks, and changes affecting project scope and timelines.
Lead structured, agenda-driven recurring meetings with customers and internal teams for clarity and alignment.
Partner closely with internal teams to coordinate and uphold cohesive, high-quality service delivery.

Requirements

Bachelor’s or master’s degree in focused disciplines: Project Management, Business Administration, Business Management, or related fields.
8+ years of experience leading customer projects with a strong understanding of project management principles.
4+ years of experience managing customer-facing projects with multiple stakeholders in the life sciences, biotech, or pharmaceutical industries is preferred.
Proven experience managing or leading compliance or regulatory standards is a plus.
Experience managing project scope, budgets, change control, and contractual deliverables.
Exceptional time-management skills, prioritizing shifting demands while maintaining accuracy, clarity, and delivery momentum.
Experience serving as the primary customer point of contact, managing expectations, resolving issues, and driving customer satisfaction is required.
Ability to set expectations, demand accountability, and enforce deadlines in a professional manner.
Experience in technical project delivery, especially in lab informatics or software implementation, is a plus.
PMP Certification is required.
Experience with software such as Smartsheet is required.

Benefits

Eligibility for bonus
Stock options
Health insurance
Professional development opportunities
Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcompliance standardsregulatory standardsscope managementbudget managementchange controlcustomer project managementtechnical project deliverylab informaticssoftware implementation

Soft Skills

time managementprioritizationcustomer satisfactionexpectation managementaccountabilityprofessionalismcommunicationleadershipproblem-solvingcollaboration

Certifications

PMP Certification