Service Engineer
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: Malaysia
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Job Level
About the role
- Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel
- Troubleshooting customers’ applications and delivering consulting and education services using phone, digital and e-Learning platforms
- Travel and visit customers as needed
- Leverage post-sales interactions with customers to probe and qualify further revenue opportunities as well as provide highly qualified leads to sales
Requirements
- Bachelor's or Master's Degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, Engineering or equivalent
- Typically, at least 1-2+ years relevant experience
- Clear, respectful and timely verbal and written communication
- Problem-solving, critical thinking and customer service skills are preferred
- Experience with Gas Chromatography/Mass Spectrometry (GC/MS) is a bonus
Benefits
- Option to work remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Gas ChromatographyMass Spectrometrytroubleshootingconsultingeducation servicesproblem-solvingcritical thinkingcustomer service
Soft Skills
verbal communicationwritten communicationrespectful communication