Agilent Technologies

Field Service Engineer – Atomic Spectroscopy

Agilent Technologies

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $43 - $67 per hour

About the role

  • Supporting our customers with on-site service in the following areas: Install and optimize hardware/software/network products and configurations at customer sites
  • Diagnose and resolve product performance problems
  • Perform maintenance and repairs
  • Ensure customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance
  • Leverage shown experience to provide limited application support
  • Proactively responds to potential equipment issues to prevent unplanned interruption of customers business
  • Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software
  • Train other field engineers and customers in the solutions
  • Serve as an internal resource on technical issues and leads product customer concerns
  • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
  • May have knowledge of third-party products
  • May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
  • May calibrate equipment
  • May qualify leads

Requirements

  • Bachelors, Masters or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred; may consider a candidate with equivalent combination of education, training and significant experience
  • 4+ years relevant work experience including familiarity with Agilent ICP, ICP-MS, Flame AA experience is a plus
  • Experience with Pharma, GMP, GLP environments
  • Experience with the Agilent solutions is desired but not crucial
  • Familiarity with other OEM and mass spectroscopy equipment highly preferred
  • Familiar with use of hand tools
  • Demonstration of logical troubleshooting
  • Ability to tackle high impact problems related to product availability; typically, system/ solution focused
  • Customer service and solutions oriented
  • Ability to travel extensively including overnight travel as decided by business needs
  • A valid driver's license is required for this position
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
  • Eligibility for bonus
  • Stock options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hardware installationsoftware installationnetwork configurationdiagnostic troubleshootingpreventive maintenanceapplication supportcalibrationmass spectroscopyGMPGLP
Soft Skills
customer serviceproblem solvingcommunicationcollaborationtraininglogical troubleshootingsolutions orientedadaptabilityleadershipinterpersonal skills