Graduate Field Service Engineer
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: Mexico
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Job Level
About the role
- Support pharmaceutical customers across the León area, working in a variety of laboratory environments.
- Deliver on site installation, maintenance, application, software, and compliance services, as well as customer training, focused on Liquid Chromatography (LC) solutions for the Pharma industry.
- Install and optimize hardware/software/network products and configurations as well as implement analytical method workflow solutions at customer sites.
- Diagnose and resolve product and application method performance problems.
- Perform maintenance, compliance verification and hardware & software customer training delivery.
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Address customer requests for service and communicate proactively before, during and after service.
- Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
- May deliver internal technical trainings, seminars and workshops for field engineers.
Requirements
- A completed university degree within the last 24 months in Chemistry, Biochemistry, Biotechnology or similar.
- Experience with computer/software/server connected equipment.
- You will need to be proactive and self-driven, as well as having curiosity and willingness to learn new products/ services.
- Strong soft skills capabilities for this customer facing role is mandatory.
- Full proficient of Spanish and high level of English.
- Driver's license
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Liquid Chromatographyanalytical method workflowhardware installationsoftware installationnetwork configurationmaintenancecompliance verificationdiagnosis and resolution of performance problemscustomer training delivery
Soft Skills
proactiveself-drivencuriositywillingness to learncustomer servicecommunicationcollaboration
Certifications
university degree in Chemistryuniversity degree in Biochemistryuniversity degree in Biotechnology