Agilent Technologies

Enterprise Program Administrator

Agilent Technologies

full-time

Posted on:

Location Type: Hybrid

Location: New Jersey • Pennsylvania • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $30 - $50 per hour

About the role

  • As an Enterprise Program Administrator, your primary responsibilities will be to work with your assigned customers, service vendors, and others as the need arises, to meet the customer's service requirements.
  • This will include scheduling Preventive Maintenance and repair services, ensuring that service requests are acted on in a timely manner, and responding to customer requests and inquiries.
  • You may also be responsible for recommending vendors, administering procurement functions, and reporting costs.
  • Schedule on-site repair for contract, warranty, and trade requests.
  • Schedule all Preventive Maintenance and Compliance Services.
  • Maintain and use accurate coding standards to ensure data accuracy.
  • Has ownership of Support delivery for the assigned customer.
  • Communicate with the customer to clearly identify and set expectations, address any expectation issues, and keep customers updated on the status of their calls.
  • Handles customer feedback and communication.
  • Communicates with and leads schedules with 3rd party service providers.
  • Development of customer relationships, often requiring tact, persuasion and negotiation skills.
  • Directly contact External and Internal Customers of all levels.
  • Initiates partner concern to Support Management of Customer issues.
  • Solves a variety of problems varying in complexity, involving multi-departments.
  • End-to-end service management.
  • Understand service management asset delivery needs, service levels, and cost.
  • Run Third party service delivery within customer's system and processes.
  • Report and supervise 3rd party delivery and costs.
  • Recommend improvements for both delivery and costs that meet needs and requirements.

Requirements

  • Degree or equivalent combination of education and experience.
  • At least 3+ years of meaningful experience for entry to this level.
  • Experience using Customer Database Systems.
  • Previous experience working in a GMP environment (Preferred but not required).
  • Knowledge of GxP guidelines and requirements (Preferred but not required).
  • Vital planning and interpersonal skills.
  • Previous experience scheduling service events.
  • Excellent communication skills.
  • Proven efficiency working in a team environment.
  • Proven ability to optimally advise the actions of others.
  • Ability to work with team members remotely.
  • Excellent keyboarding skills and knowledge of PC applications -- including Microsoft and SAP products.
  • Understand and apply appropriate quality improvement processes.
  • Must align with all customer site access requirements, including GMP training and medical requirements.
  • Shown ability to adjust quickly to process and policy changes.
  • Must be available for occasional travel, including overnight training and other Agilent activities.
Benefits
  • eligibility for bonus
  • stock and benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer database systemsscheduling service eventspreventive maintenancecompliance servicesdata accuracy coding standardsservice managementGxP guidelinesquality improvement processescost reportingvendor procurement
Soft Skills
interpersonal skillscommunication skillstactpersuasionnegotiation skillsteam collaborationproblem-solvingcustomer relationship developmentexpectation managementadaptability
Certifications
GMP training