Inside Sales – Customer Operations & E-commerce Specialist, Cell and Molecular Research
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: Germany
Visit company websiteExplore more
Tech Stack
About the role
- Support price implementation —apply increases, and when needed, negotiate with tact and data‑driven rationale.
- Own day‑to‑day e‑commerce operations for B2B connections and our online store.
- Drive delivery follow‑up (scheduled ship dates, partial shipments to prevent delays, backorders, and priority lists) and keep customers proactively informed.
- Handle backorder communications - explain status, set expectations, and de‑escalate when timelines shift.
- Clear orders for booking - help customers find the correct catalogue numbers and resolve price discrepancies before orders enter the system.
- Meet sales objectives by driving inbound activities.
- Proactively collaborate with field and cross Agilent teams to drive a differentiated customer experience.
- Prepare and manage quotations across defined consumables lines—accurate, timely, and aligned to pricing and contract terms.
Requirements
- Experience in customer operations/order management within a consumables business.
- Working knowledge of pricing (implementation, change control, and negotiation basics, impact analysis).
- Familiarity with B2B e‑procurement and online store workflows.
- Strong attention to detail, ownership mindset, and the ability to prioritize across multiple customer requests.
- Excellent Verbal and Written Communication Skills as well as Interpersonal and Presentation Skills in German and English, additional European languages a plus.
- Fluency with CRM/ERP tools and spreadsheets.
Benefits
- Option to work remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer operationsorder managementpricing implementationchange controlnegotiationimpact analysisB2B e-procurementonline store workflowsquotation managementsales objectives
Soft Skills
attention to detailownership mindsetprioritizationverbal communicationwritten communicationinterpersonal skillspresentation skills