Field Service Engineer
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: Thailand
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About the role
- Responsible for supporting customers through on-site activities such as installation, implementation, maintenance, and repair
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repair services
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business
- Delivers fully integrated solutions
- Serves as an internal resource on technical issues and manages product escalations
- Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
Requirements
- Bachelor's or Master's Degree or equivalent
- Post-graduate, certification and/or license may be required
- Typically, at least 4+ years relevant experience for entry into this level
- Experience on Gas Phase Chromatography
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installationimplementationmaintenancerepairdiagnosisproduct performance optimizationpreventive maintenancetechnical trainingGas Phase Chromatography
Soft skills
customer satisfactioncollaborationproblem-solvingcommunicationproactive response
Certifications
Bachelor's DegreeMaster's Degreepost-graduate certificationlicense