Partner Engagement Administrator
Ace Edu Institute
Program Administrator – Services
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $32 - $50 per hour
Job Level
JuniorMid-Level
About the role
- Work with your assigned customer, service vendors, and others as required, to meet the customer's service requirements
- Schedule Preventative Maintenance and repair services
- Ensure that service requests are acted on in a timely manner
- Respond to customer requests and inquiries
- Recommend vendors
- Administrate procurement functions
- Reporting costs
- Schedule on-site repair for contract, warranty, and trade requests
- Schedule all Preventive Maintenance and Compliance Services
- Maintain and use proper coding standards to ensure data accuracy
- Communicates with the customer to clearly identify and set expectations
- Addresses any expectation issues and keep customers updated on the status of their call
- Manages customer feedback and communication
- Communicates with and manages schedules with 3rd party service providers
- Development of customer relationships, often requiring tact, persuasion and negotiation skills
- Interfaces directly with External and Internal Customers of all levels
- Initiates escalation to Support Management of Customer issues
- Solves a broad range of problems varying in complexity, involving multi-departments
- End to end service management
- Understand service management asset delivery needs; service levels and cost
- Manage 3rd party service delivery within customer's system and processes
- Report and track 3rd party delivery and costs
- Recommend improvements for both delivery and costs that meet needs and requirements
Requirements
- Bachelor's degree in life sciences (Chemistry, Biology, Microbiology, Biochemistry, etc.) highly desirable
- Knowledge of chemical and physical testing instrumentation
- 2+ years working in a customer service environment
- Experience working in a pharmaceutical laboratory
- Degree, or equivalent combination of education and experience
- Experience using SAP, ProCal or some other CMMS system
- Previous experience working in a GMP environment
- Knowledge of GxP guidelines and requirements
- Strong planning and organizational skills
- Previous experience scheduling service events
- Excellent communication skills
- Detail-oriented person
- Sense of urgency
- Demonstrated effectiveness working in a team environment
- Demonstrated ability to successfully direct the actions of others
- Ability to work with team members remotely
- Excellent keyboarding skills and knowledge of PC applications -- including Microsoft and SAP products
- Understand and apply appropriate quality improvement processes
- Must comply with all customer site access requirements including GMP training and medical requirements
- Demonstrated ability to adjust quickly to process and policy changes
- Must be available for occasional travel that may include over-night stays for training and other Agilent activities
Benefits
- Eligibility for bonus
- Stock options
- Health insurance
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
chemical testingphysical testingGMPGxP guidelinesservice managementpreventive maintenanceprocurement functionsdata accuracyscheduling service eventsquality improvement processes
Soft skills
communication skillsplanning skillsorganizational skillsdetail-orientedsense of urgencyteamworktactpersuasionnegotiationadaptability
Certifications
Bachelor's degree in life sciencesGMP training
