CS Ops – Professional Services, Internship
Agicap
internship
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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Job Level
About the role
- Support PS team members with day-to-day questions and issues related to Gainsight (data, reports, workflows, fields, processes).
- Investigate bugs, inconsistencies, or unclear behaviors reported by users.
- Escalate complex or technical issues when needed, with clear context and analysis.
- Analyze recurring issues and requests to identify underlying causes (tool setup, process gaps, data quality, usage patterns).
- Help define and document long-term fixes rather than one-off workarounds.
- Support the implementation of standard ways of working within the PS department.
- Maintain and improve internal documentation (FAQs, how-tos, known issues, best practices).
- Help structure common requests and solutions so teams can become more autonomous over time.
- Support PS Ops projects (process updates, reporting improvements, rollouts).
- Assist with data checks, analyses, and validation of dashboards or reports.
Requirements
- Currently enrolled in a Bachelor’s or Master’s degree (business, operations, management or similar).
- Strong interest in data, tools, and operational processes.
- Curious mindset with a strong interest in understanding why things break, not just how to fix them.
- Structured and detail-oriented
- Good communication skills: able to interact with CS team members and translate issues into clear explanations.
- Fluent in English; another European language is a plus.
Benefits
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Applicant Tracking System Keywords
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Soft Skills
curious mindsetstructureddetail-orientedgood communication skills
Certifications
Bachelor’s degreeMaster’s degree