Provide Strategic Reporting to Leadership
Serve as the primary point of contact and accountable owner for all recurring and ad hoc operational and carrier/client reporting deliverables across the company.
Ensure data used for strategic decision-making is accurate, validated, timely, presented in a readable format and actionable.
Establish reporting standards, governance controls, and validation workflows that ensure consistency and reliability.
Develop and enforce stringent standards for reporting requirements, documentation, development, change control, and testing.
Oversee data integrity reviews, cross-system reconciliation, and quality-monitoring procedures.
Maintain transparency and visibility into risks, defects, and reporting issues.
Act as a technical subject matter expert for operational databases, reporting datamarts, and related interfaces.
Contribute to the design, documentation, and optimization of database structures, Extract Transform Load (ETL) processes, job scheduling, and integrity checks.
Evaluate system bottlenecks, data workflows, and job performance, recommending improvements to hardware, software, and storage strategies.
Collaborate on maintaining data sources, enhancing reliability, and aligning system changes with operational needs.
Lead requests for system enhancements, data structure improvements, and new technical capabilities.
Ensure daily jobs and data integrity controls are executed successfully.
Provide structured escalation, issue tracking, and immediate visibility to management when system problems arise.
Guide the collection, synthesis, and interpretation of operational data to identify trends, productivity opportunities, and customer experience issues.
Oversee analysis related to first pass yield (FPY), performance and productivity metrics, engagement insights, and workflow optimization.
Ensure analysts’ outputs translate into meaningful, actionable business recommendations.
Identify, evaluate, and recommend process improvement opportunities across operational workflows.
Partner with business leaders to build and implement measurable improvements in productivity, cost, or customer experience.
Direct and oversee project execution across the analytics team, ensuring deadlines, requirements, and deliverables are met.
Facilitate project meetings, reconcile technology and business needs, and negotiate timelines.
Manage Data Analytics associates, including workload assignment, skills development, performance management, and coaching.

Requirements

Strong understanding of data structure principles, data governance frameworks, and metadata management
Expertise in database concepts, data warehousing, and modern information technologies including cloud data platforms
Advanced SQL (writing complex queries, joins, query tuning)
Strong working knowledge of project management methodologies (Agile, Scrum, Waterfall) and SDLC principles
Knowledge of health and life insurance operations, policy administration systems, and regulatory reporting is beneficial.
Ability to read, analyze, interpret, and synthesize complex data from multiple systems, including identification of anomalies and data quality issues
Ability to structure and present analytical findings in a clear, concise, actionable format for management and executive leadership.
Demonstrated ability to design, document, and maintain efficient data, data validation, and reporting processes
Strong competency in workflow design, process mapping, process improvement, and testing within a full project lifecycle.
In-depth capability with modern database and information technologies, including relational databases, cloud storage, and API integrations.
Intermediate to advanced proficiency with MS Office, particularly Excel, Visio, and PowerPoint.
Experience with BI tools (Power BI, Looker, etc.)
Exceptional attention to detail and commitment to high data quality standards.
Ability to coordinate and influence cross-functional teams and stakeholders outside of direct reporting lines.
Strong negotiation skills, particularly in balancing business priorities, technical constraints, and stakeholder expectations.
Excellent time management skills; ability to manage multiple competing priorities and deliver high-quality results under deadlines.

Benefits

Health benefits including medical, dental, and vision
401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
Prefunded optional FSA
100% covered Life Insurance
Accidental Death and Dismemberment Insurance
Short Term/Long Term Disability
$250 Wellness Benefit
In-network provider coverage for mental health, reproduction, chiropractic, and massage therapy.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata governancedata warehousingETL processesdata validationreporting processesworkflow designprocess mappingAPI integrationsBI tools

Soft Skills

attention to detailnegotiation skillstime managementanalytical skillscommunication skillsleadershipproject managementcollaborationproblem-solvingcoaching