AGIA Affinity

Golf Support Specialist

AGIA Affinity

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $20 per hour

About the role

  • Customer Support: Be the friendly and knowledgeable point of contact for our customers, providing personalized service and building strong relationships through phone, email, and chat.
  • Contract Management : Assist with closing out contracts that come through our Online Buying Portal and follow up on any unfinished contracts by gathering missing information from customers, golf courses, and tournament directors.
  • Sales and Service Collaboration: Work closely with our Sales and Service teams to ensure timely and accurate order fulfillment, especially during high-volume times.
  • Event Management: Follow up on high-risk events to ensure our clients are well-prepared to execute their contests correctly.
  • Product Knowledge: Utilize your golf knowledge and learned skills to assist customers with their inquiries and service requests.
  • Team Collaboration: Work in unison with internal departments to deliver a high-quality experience for our customers.
  • Time Management: Prioritize tasks and manage your workload effectively to meet client service requests and business needs.
  • Travel Requests : May be asked to travel to and from events in your area and region based on operational need and risk assessment. Reimbursement would apply.

Requirements

  • Education: High school diploma or equivalent experience.
  • Customer Service Experience: A background in customer service is essential, with golf industry knowledge being a strong plus.
  • Organizational Skills: Ability to multitask and manage time effectively.
  • Communication Skills: Excellent verbal and written communication skills.
  • Team Player: High energy and a positive attitude, ready to contribute to a collaborative work environment.
  • Attention to Detail: Strong listening skills and a keen eye for detail.
  • Tech Savvy : Experience with CRM tools like HubSpot is a plus.
  • Sports Enthusiast: A passion for sports, particularly golf, is highly valued.
  • Quality Reporting: Use and filter excel to provide reporting on KPI’s to management
Benefits
  • Seasonal Role : Ideal for those looking for a seasonal commitment with the potential for annual rehire.
  • Flexible Hours: Full-time hours available (40 hours per week)
  • Compensation: $20 per hour with an incentive program.
  • Welcoming Environment: Join a team that values enthusiasm, professionalism, and a love for golf.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecontract managementevent managementtime managementquality reportingmultitaskingattention to detail
Soft Skills
communication skillsteam playerorganizational skillspositive attitudelistening skills