AGFA HealthCare

Field Engineer

• Install and run Digital X-Ray medical Equipment.
• Repair and maintain medical diagnostic imaging equipment, including fixed and mobile X ray (RX) systems, DR Panels (RX and Mammography’s), workstations and some others: Printers and CR Digitizers.
• Train users in the use and handling of equipment so that they can use those properly avoiding failures and repairs.
• Give remote support to dealers for installations and repairs.
• Moderate customers on possible problem solutions on the equipment use.
• Administrative functions suchas: phone call attendance, introduce data on ServiceNow database, go canvas and AP7.
• Evaluate and decide if the site is able to starting the service.
• Provide feedback to the Customer, related with issues in the site that must be solved before starting the service.
• Evaluate if AGFA equipment is able to be installed.
• To complete the reports within ServiceNow and Go canvas.
• To escalate a technical problem to next level of support.

Field Service Engineer

Project Manager

• Create and execute project work plans in accordance with project’s Statement of Work (SOW) and revise as appropriate to meet changing needs and requirements.
• Identify and schedule internal and external resources to meet project plan objectives.
• Manage activities of Project Team members, ensuring completion of assigned tasks in accordance with schedule, resources, cost, performance, and quality objectives.
• Meet and collaborate with internal and external stakeholders to effectively communicate project expectations in a timely and clear manner to ensure project success.
• Efficiently identify and solve project issues as they arise in a proactive manner.
• Identify and manage project dependencies and the critical path.
• Ensure all Agfa Healthcare quality documents required for the project’s deployment type are accurately completed, signed, and posted.
• Responsible for the accurate forecasting of project dates and revenues, and delivering the project within budget.

Engineer

• Provide hands-on technical support, system maintenance, troubleshooting, and issue resolution in accordance with agreed service levels.
• Collaborate with the customer’s technical and operational teams to ensure optimal system performance, service continuity, and compliance with contractual obligations.
• Escalate problems to 2nd and 3rd tier support when necessary.
• Perform preventive/corrective maintenance on equipment.
• Assist internal and external customers on-site and remotely on technical questions and issues.
• Identify opportunities for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required.

Field Service Engineer

Project Manager

Resident Engineer – PACS, RIS, VNA