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Resident Engineer – PACS, RIS, VNA
AGFA HealthCareResident Engineer role at AGFA HealthCare based in Dubai, delivering technical services and support for healthcare systems. Collaborating with customers and internal teams to ensure optimal system performance.
Tech Stack
Tools & technologiesOracleSQLVMware
About the role
Key responsibilities & impact- Provide hands-on technical support, system maintenance, troubleshooting, and issue resolution in accordance with agreed service levels.
- Collaborate with the customer’s technical and operational teams to ensure optimal system performance, service continuity, and compliance with contractual obligations.
- Escalate problems to 2nd and 3rd tier support when necessary.
- Perform preventive/corrective maintenance on equipment.
- Assist internal and external customers on-site and remotely on technical questions and issues.
- Identify opportunities for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required.
Requirements
What you’ll need- 2-5 years previous work experience in a technical customer support role in a healthcare/hospital or IT environment
- 1-2 years of experience in RIS/PACs are an advantage
- Experience interfacing with both internal team members and external customers as part of a solution based service process.
- Experience troubleshooting and responding to customer concerns.
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner with both internal and external customers
- Customer service skills and orientation, including the demonstrated ability to work constructively with both internal and external customers
- Good knowledge of IT solutions, ideally in a healthcare IT environment
- Experience in providing IT helpdesk services and knowledge of networks, hardware, operating systems, VMware, remote connectivity and security
- Good knowledge of Oracle and MS SQL databases
- Knowledge of healthcare standards (e.g. DICOM, HL7) is an asset
- You have superior multitasking skills and are stress resistant
- Fluent in written and spoken English, additional language skills are an asset.
Benefits
Comp & perks- A job in international European organization
- Competitive salary and benefits
- Training and career development programs
- To work with a professional, talented team of individuals
- Be part of our innovative power and shape the future with us!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingpreventive maintenancecorrective maintenanceIT helpdesk servicesnetwork knowledgehardware knowledgeoperating systemsVMwareremote connectivitysecurity
Soft Skills
analytical skillscommunication skillscustomer service skillsmultitasking skillsstress resistance