AGFA HealthCare

Vice President, Global Service Excellence – Transformation

AGFA HealthCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Leverage business intelligence, analytics, and performance insights to elevate service quality, customer experience, and operational consistency across all regions.
  • Establish and scale service excellence frameworks, KPIs, and continuous improvement methodologies grounded in lean principles.
  • Drive a culture of accountability, transparency, and data-driven decision-making across the global services organization.
  • Improve service margin by improving the utilization and billability metrics of services resources across different teams in professional services, support, managed services and cloud.
  • Create and scale up new Value Added Revenue streams by monetizing existing service capabilities and developing new service capabilities in partnership with Product Management, Regions Customer teams, Marketing and R&D.
  • Lead the end-to-end transformation of our services model from traditional delivery to a scalable, SaaS-aligned operating model.
  • Redesign processes, capabilities, and service offerings to support & grow recurring revenue, digital enablement, and modern customer lifecycle management.
  • Work across central services, regional install teams, and service delivery teams to harmonize processes, eliminate friction, and improve operational efficiency.
  • Develop and execute change management strategies that support new ways of working, capability building, and cultural evolution.

Requirements

  • 15+ years of leadership experience in global services, within software/SaaS, healthcare, or other highly regulated, complex industries.
  • Demonstrated success leading large-scale service transformations, including SaaS transitions, operating model redesign, or enterprise modernization.
  • Deep experience using business intelligence, analytics, and performance management systems to drive operational excellence.
  • Strong background in lean, continuous improvement, and scalable service delivery models.
  • Proven ability to lead through influence, build cross-functional alignment, and translate strategy into measurable results.
  • Exceptional communication, executive presence, and the ability to inspire teams through change.
Benefits
  • Dynamic global organization with a history of innovation and strong product portfolio.
  • Challenging environment combined with a supportive management structure.
  • Career development and growth.
  • Competitive salary and benefit package.
  • Friendly work environment surrounded by dedicated and professional colleagues.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business intelligenceanalyticsperformance managementservice transformationSaaS transitionsoperating model redesigncontinuous improvementservice delivery modelschange managementdigital enablement
Soft Skills
leadershipcross-functional alignmentinfluencecommunicationexecutive presenceteam inspirationaccountabilitytransparencydata-driven decision-makingcultural evolution