Agero, Inc.

Roadside Assistance, Customer Service Representative

Agero, Inc.

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Salary

💰 $16 per hour

Job Level

Junior

About the role

  • Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
  • Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
  • De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
  • Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
  • Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.

Requirements

  • Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
  • 1+ year of customer service experience, ideally in a fast-paced contact center.
  • Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred.
  • Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
  • A genuine passion for helping others with a proven track record in customer-facing support roles.
  • Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
  • Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
  • Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
  • Must successfully pass a criminal background screening.
  • Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible desktop or laptop, wired high-speed internet, a webcam, a mobile phone, and a wired headset.
Benefits
  • Medical, Dental, and Vision
  • 401(k) with match
  • Paid Time Off
  • Tuition Reimbursement
  • Complimentary Roadside Assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedispatch coordinationactive listeningempathyweb-based systems navigationGoogle Workspaceperformance-driven environmentremote workcall handlingservice tracking
Soft Skills
communicationcollaborationproblem-solvingadaptabilitycustomer supportde-escalationreliabilityteamworkemotional intelligencetime management