Application Analyst – Data
PLOS
Cyber SecurityTableau
Regional Analyst
Agero, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Florida, Mississippi, Tennessee, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
About the role
- Investigate escalated customer concerns and determine the most effective and compliant resolution path.
- Serve as a high-level liaison between customers, dealers, Kia field staff, and internal case coordinators.
- Analyze repair history, vehicle status, and customer demands to propose appropriate outcomes.
- Manage communications involving legal inquiries, attorney threats, BBB filings, and Lemon Law claims.
- Recommend reimbursement and monetary resolutions; negotiate fairly with customers.
- Ensure timely and accurate processing of customer-facing documents.
- Identify trends or recurring vehicle issues and escalate to internal teams.
- Attend regular training and remain up to date on Kia policy, customer service best practices, and technical product knowledge.
Requirements
- Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
- Must have experience working in the Kia Consumer Affairs department at Agero.
- Genuine passion for helping others, with proven experience in customer-facing or support roles.
- Familiar with Lemon Law or automotive compliance preferred.
- Comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information.
- Thrive in a remote work-from-home contact center environment, collaborating effectively with peers and leaders.
- Availability for evenings, weekends, and peak times as needed.
- Must pass a criminal background screening.
- Personal desktop/laptop computer, wired high-speed internet, webcam, active cell phone, and wired headset required.
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Paid Time Off
- Tuition Reimbursement
- Complimentary Roadside Assistance
- Employee Assistance & Work/Life Program (EAP)
- Career growth and advancement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicenegotiationcompliance resolutionrepair analysisdocument processingtrend identificationlegal inquiry managementmonetary resolution recommendationescalation management
Soft skills
communicationproblem-solvinginterpersonal skillscollaborationcustomer advocacyadaptabilityattention to detailtime managementempathy
