AGENTIC

Backend Engineer

• Own the services that keep Strata's customers unblocked — support, exception-handling, and remediation backend.
• Build backend for Expert-in-the-Loop (HITL) queue — APIs to surface low-confidence documents, capture decisions, and resume workflows.
• Design and implement scalable APIs in NestJS/TypeScript and/or FastAPI/Python using Domain-Driven Design (DDD).
• Implement event-driven workflows over SQS with DLQ patterns, exponential backoff, and idempotent processing.
• Model and optimize PostgreSQL schemas (Aurora) with migrations, indexing, and strict tenant isolation.
• Write runbooks for services owned and participate in on-call rotation alongside SRE.
• Collaborate with SRE on SLOs, dashboards, and incident response; with Customer Success on support needs.

Senior Backend Engineer – Customer Support Platform

Business Analyst

• Analyze incoming requests and discern core requirements
• Mediate conflicts, de-escalate tensions, and align competing priorities using data-driven negotiation
• Act as the central liaison between Customer Support, Product, and Engineering
• Translate complex technical jargon into clear, user-friendly language for customers
• Monitor the progress of escalated tickets, ensuring alignment with service expectations

Support Business Analyst

• Deconstruct complex business processes into precise requirements
• Collaborate closely with PMs and technical teams
• Own Spec-Driven Development artifacts end-to-end
• Define what 'correct' means for various business entities
• Translate business policy into structured specifications

Senior Backend Engineer – Customer Support Platform

Support Business Analyst

Technical Business Analyst