Support Business Analyst

AGENTIC

Support Business Analyst role mediating between clients and technical teams in LATAM. Analyzing requests and coordinating solutions while managing internal stakeholder relationships.

Posted 6/20/2026full-timeBogota • 🇨🇴 ColombiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Analyze incoming requests and discern core requirements
Mediate conflicts, de-escalate tensions, and align competing priorities using data-driven negotiation
Act as the central liaison between Customer Support, Product, and Engineering
Translate complex technical jargon into clear, user-friendly language for customers
Monitor the progress of escalated tickets, ensuring alignment with service expectations

Requirements

What you’ll need

2+ years in a hybrid role combining Business Analysis, Technical Support, or Customer Success within a software or technology environment
Exceptional ability to handle friction and pushback from internal teams
Exceptional ability to read between the lines of customer and internal complaints
Proven ability to manage multiple moving parts, follow up relentlessly, and lead by influence across different departments
Hands-on experience with ticketing and project management systems (e.g., Jira, Zendesk, Salesforce, or similar)

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

data-driven negotiationconflict mediationde-escalationalignment of prioritiescommunicationcustomer advocacyinfluenceproblem-solvingmultitaskingfollow-up