Answer and manage inbound calls daily in a professional and friendly manner
Route calls to the appropriate team members and take accurate messages when needed
Respond to basic customer inquiries and provide general company information
Assist with simple administrative tasks such as data entry, updating records, and email follow-ups
Coordinate with internal departments (logistics, operations, finance) to ensure timely communication
Maintain call logs and documentation of customer interactions
Support scheduling and basic coordination tasks as assigned
Ensure high customer satisfaction through clear and professional communication

Requirements

At least 2 years of experience in customer service, virtual assistance, or call handling
Excellent English communication skills (clear, neutral accent preferred)
Strong phone etiquette and customer service experience
Comfortable working US business hours
Strong organizational and multitasking skills
Reliable internet connection and quiet home office setup
Experience with VoIP systems, CRM tools, or phone platforms (e.g., OpenPhone or similar) is a plus
Ability to grow with the company and take on additional responsibilities over time

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrycall handlingcustomer service

Soft Skills

communicationorganizational skillsmultitaskingphone etiquettecustomer satisfaction