Operations Manager
Agent
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteSalary
💰 $1,300 - $2,000 per month
Job Level
Mid-LevelSenior
About the role
- Own contracts, invoicing, and payments for all creators.
- Ensure invoices are accurate, submitted on time, and paid according to schedule.
- Collect, organize, and maintain all legal and tax documentation required to work with creators (W-9s, W-8BENs, agreements, etc.).
- Maintain clean, up-to-date records across tools and systems.
- Collect and maintain performance data tied to creator activity (deliverables, timelines, results).
- Support reporting efforts by keeping metrics accurate and easy to access.
- Flag inconsistencies, missing data, or operational risks early.
- Serve as a primary point of contact for creators on operational matters.
- Respond quickly, clearly, and thoughtfully to questions about contracts, payments, timelines, and process.
- Contribute directly to a creator experience that feels professional, respectful, and human.
- Escalate issues when needed while always prioritizing resolution and trust.
- Work closely with the Creator Program Lead to support day-to-day execution of the program.
- Help improve processes and documentation as the program scales.
- Act as a steady operational backbone for a fast-moving, high-visibility program.
Requirements
- Rock-solid project management skills and love keeping complex programs organized.
- Experience working with talent, creators, or partners in a marketing or content-driven environment.
- Meticulous attention to detail & accuracy.
- Have an exceptional sense of service and care deeply about how people experience working with you.
- Communicate clearly and professionally in English (French is a strong plus).
- Are comfortable working US hours and collaborating with a distributed team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementinvoicingcontract managementdata collectionperformance metricsdocumentation managementlegal compliancetax documentationrecord keepingreporting
Soft skills
attention to detailcommunicationcustomer serviceproblem-solvingorganizational skillscollaborationresponsivenessprofessionalismtrust-buildingadaptability