SNOC Analyst I
Agencia VTAL
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Continuously monitor and triage security and infrastructure alerts generated by SIEM, EDR, Anti‑DDoS and network/system monitoring tools (e.g., Zabbix, Nagios), ensuring an effective initial response.
- Act as Level 1 for security and availability incidents (attack attempts, anomalous behavior, service outages/degradations, capacity alerts), performing first‑line containment actions and escalating to the appropriate teams.
- Execute Command Center standard operating procedures (SOPs)/runbooks, logging, updating and tracking tickets until service normalization.
- Support continuous review of alerting, correlation rules and monitoring thresholds to improve detection, reduce false positives and increase operational efficiency of the center.
- Identify the need for new alerts and correlations in the SIEM and monitoring tools based on observed patterns and lessons learned from previous incidents.
- Analyze vulnerability reports (e.g., Nessus, Qualys) and notify responsible technical teams about nonconformities and identified risks, contributing to prioritization based on environment criticality.
- Support the preparation of availability, incident and trend reports for infrastructure and security teams, providing input for capacity and resilience improvements.
Requirements
- Experience in a Command Center for handling alarms and critical incidents
- Experience with security solutions such as SIEM, EDR and XDR (e.g., CrowdStrike, Microsoft Defender)
- Knowledge of security in collaborative environments (M365 and G Suite)
- Experience managing firewall rules and evaluating DLP rules
- Desirable skills with Anti‑DDoS solutions (Netscout, NexusGuard, F5, Fortinet)
- Familiarity with Windows, Linux and macOS operating systems
- Understanding of core network protocols (TCP/IP, HTTP/S, DNS, SMTP, etc.) and basic knowledge of how the Internet works
- ITIL v4 or higher desirable
Benefits
- Meal and/or Food Allowance
- Transportation Allowance
- Health Insurance
- Dental Insurance
- Life Insurance
- Private Pension Plan
- Profit‑Sharing Program (PPR)
- Pharmacy Assistance
- Childcare Assistance
- Flexible Working Hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SIEMEDRXDRAnti-DDoSfirewall managementDLP rules evaluationvulnerability analysisalert correlationnetwork protocolsoperating systems
Soft skills
incident responseproblem-solvingcommunicationcollaborationanalytical thinkingattention to detailorganizational skillsescalation managementreportingoperational efficiency
Certifications
ITIL v4