AgelessRx

Marketing

• Own and optimize lifecycle marketing strategies including customer onboarding, engagement, retention, and reactivation across email, SMS, customer portal, and other touch points
• Oversee and execute end-to-end email marketing execution: briefing, copywriting, graphics, competitor analysis, audience list pull, email build, deployment, performance and metrics reporting
• Write punchy, on-brand email copy and understand brand positioning
• Assist marketing leaders in developing a roadmap for customer segmentation, messaging, campaign management, and triggered communications
• Collaborate with Product, Engineering, Customer Experience, and Data & Analytics to align lifecycle marketing initiatives with business objectives
• Oversee email marketing agency to develop, implement, and monitor triggered email journeys and promotional campaigns
• Work closely with copywriters, graphic designers, and cross-functional teams to support expedited implementation of email journeys
• Maintain understanding of industry trends and best practices in CRM, loyalty, and e-commerce; develop innovative strategies to enhance customer experiences and increase revenue
• Work with Customer Experience team to ensure a best-in-class patient experience; create and optimize automated email journeys to increase conversions and drive retention
• Oversee CRM from a data-driven perspective: analyze conversions, analytics, retention, optimizations, and testing opportunities
• Develop, implement, and monitor multichannel marketing campaigns across lifecycle stages including retention, nurture, prospect, and lead generation
• Implement loyalty, segmented communication, and reward strategies to increase repeat purchases and foster customer loyalty
• Analyze opportunities for strategic optimizations to increase revenue, improve conversions, boost retention, and increase sales while supporting the overall brand experience
• Provide analysis of key metrics, generate and communicate meaningful insights to stakeholders to support data-driven decisions
• Analyze customer data to identify opportunities for personalization, behavioral targeting, and lifecycle interventions
• Continuously optimize underperforming email journeys through testing and iteration

Senior Manager, Lifecycle Marketing

Full-stack Engineer

• About AgelessRx is a longevity-focused telehealth platform with an e-commerce component.
• The Senior Software Engineer, Care & Operations will design, build, and maintain software for patient care delivery and customer acquisition.
• Ensure applications are scalable, reliable, and secure for providers and customers.
• Contribute to system architecture, code reviews, deployment, monitoring, and incident response.
• Collaborate with Product, Growth, Clinical, and Design to define requirements and improve experiences.
• Develop robust, high-performance code and implement monitoring/logging/alerting.
• Own end-to-end development and operations including pipelines and cloud infrastructure.
• Proactively identify and fix production issues using data-driven root cause analysis.
• Adhere to HIPAA, FHIR, and security best practices.
• Participate in code reviews and stay current with frameworks and trends.

Senior Software Engineer - Care & Operations

• Build scalable, secure, and high-performance back-end systems for customer acquisition.\n• Develop engaging, user-friendly front-end experiences across web and mobile platforms.\n• Manage back-end infrastructure, including databases, APIs, web servers, and cloud-based services, with an emphasis on performance and reliability.\n• Work closely with the Product, Marketing, and QA teams to define the technical requirements, timelines, and deliverables for acquisition-focused features and campaigns.\n• Participate in all phases of the software development lifecycle, including planning, design, implementation, testing, deployment, and monitoring.\n• Write clean, maintainable, and efficient code, and address bugs and technical issues in a timely and proactive manner.\n• Participate in code reviews to ensure quality standards are met and to foster knowledge sharing among the team members.\n• Communicate technical insights clearly to both technical and non-technical stakeholders, transforming product and performance data into actionable engineering decisions.\n• Identify opportunities for optimizing code, processes, and systems that enhance customer acquisition by staying current with industry trends, tools, and best practices.

Senior Manager, Lifecycle Marketing

Senior Software Engineer - Care & Operations

Senior Software Engineer - Acquisition