Patient Support Specialist
Inside Out Group
Customer Experience Specialist
AgelessRx
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 per year
Job Level
JuniorMid-Level
About the role
- Become an AgelessRx product expert by supporting and educating customers on their longevity journey
- Complete additional subject matter expertise training, as assigned
- Answer prospective and current patient inquiries timely, efficiently, and thoroughly to maximize satisfaction
- Interact with patients across email, phone, EMR, and chat to provide timely and comprehensive assistance
- Work closely with Clinical Support and Medical Team to address product, dosing, and at-home testing questions
- Assist patients in achieving successful outcomes by obtaining feedback and providing advanced product/service support
- Proactively identify patient inquiries that require clinical/provider insight and escalate accordingly
- Assist with developing and improving the customer experience infrastructure and company processes
- Partner with pharmacy partners and vendors to ensure prescriptions and services are delivered on time
- Update patient medical records as needed
- Provide administrative support for medical initiatives, including small clinical trials
Requirements
- Minimum 2 years in a client facing role
- Education and/or professional experience in health, wellness, or a related field
- Excellent verbal and written communication skills
- Excellent organizational skills and exceptional attention to detail
- Strong problem-solving skills
- Ability to work both independently and as a member of a team
- Ability to manage time effectively while handling multiple tasks
- Ability to work consistently between the hours of 8am and 5pm EST, Monday through Friday
- Interest in the anti-aging/longevity movement
