AgelessRx

Customer Experience Specialist

AgelessRx

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 per year

About the role

  • Become an AgelessRx product expert by supporting and educating customers on their longevity journey
  • Complete additional subject matter expertise training, as assigned
  • Answer prospective and current patient inquiries timely, efficiently, and thoroughly to maximize satisfaction
  • Assist patients in achieving successful outcomes by obtaining feedback, providing advanced product/service support, and/or partnering with medical providers
  • Proactively identify patient inquiries that require clinical and/or provider insight, and escalate accordingly
  • Assist with developing and improving the customer experience infrastructure
  • Help develop and improve company processes and internal CX efficiency
  • Partner with pharmacy partners and necessary vendors to ensure prescriptions and/or services are delivered on time
  • Assist with updating patient medical records, as needed
  • Participate in departmental growth experiments to further our service offerings, as needed
  • Provide administrative support for various medical initiatives, including small clinical trials

Requirements

  • Minimum 2 years in a client facing role
  • Certified health coach certification (such as NBHWC) or previous education and/or experience with a health coaching program
  • Education and/or professional experience in health, wellness, or a related field
  • Excellent verbal and written communication skills
  • Excellent organizational skills and exceptional attention to detail
  • Strong problem-solving skills
  • Ability to work both independently and as a member of a team
  • Ability to manage time effectively while handling multiple tasks
  • Ability to work consistently between the hours of 11am and 8pm EST, Monday through Friday
  • Interest in the anti-aging/longevity movement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
health coachingcustomer experience improvementpatient record managementclinical trial support
Soft Skills
verbal communicationwritten communicationorganizational skillsattention to detailproblem-solvingindependent workteam collaborationtime management
Certifications
health coach certificationNBHWC certification