Customer Support

• Become an AgelessRx product expert by supporting and educating customers on their longevity journey
• Complete additional subject matter expertise training, as assigned
• Answer prospective and current patient inquiries timely, efficiently, and thoroughly to maximize satisfaction
• Interact with patients across email, phone, EMR, and chat to provide timely and comprehensive assistance
• Work closely with Clinical Support and Medical Team to address product, dosing, and at-home testing questions
• Assist patients in achieving successful outcomes by obtaining feedback and providing advanced product/service support
• Proactively identify patient inquiries that require clinical/provider insight and escalate accordingly
• Assist with developing and improving the customer experience infrastructure and company processes
• Partner with pharmacy partners and vendors to ensure prescriptions and services are delivered on time
• Update patient medical records as needed
• Provide administrative support for medical initiatives, including small clinical trials

Customer Experience Specialist

Customer Service, Warehouse Associate

Customer Experience Coordinator

Customer Experience Specialist

Manager, Customer Experience

Customer Experience Analyst