Customer Support Analyst
AGDATA, LP
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • United States
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Job Level
Tech Stack
About the role
- Develop in-depth knowledge of AGDATA services and solutions
- Manage high-volume inbound and outbound support channels, including Jira, email, and phone
- Provide updates, status, and issue completion information to leadership
- Review point-of-sale transactions and apply business rules for proper processing
- Understand program logics to provide high-level customer support to Field Sales Team and Customers
- Communicate effectively with Field Sales Team and Customers
- Support activities of Fulfillment and Data Operations departments
- Assist customers in reporting grower sales data via Data Dimensions
- Think creatively to improve customer experience and internal processes
- Escalate tickets to appropriate teams based on complexity
- Focus on learning the business and develop leadership skills
Requirements
- 1+ years of customer support experience
- Proficient in MS Office, especially in Excel Spreadsheets
- Ability to multitask, set priorities, and manage time effectively
- Not afraid to talk on the phone with clients
- Able to explain complex issues simply in verbal and written communication
- Interface with manufacturer clients at a corporate level
- Self-starter and able to work independently
- Work until tasks are completed, including outside standard hours
- Follow business rules and perform due diligence
- Participate in in-person collaboration and fulfillment activities
- Basic SQL skills (if you do not know, you will be taught)
- Knowledge of Jira Service Desk and Confluence knowledgebase
- Some experience with Salesforce
Benefits
- Multiple medical, dental, and vision plans
- HSA with employer contributions, FSA options
- Employee Assistance Programs, virtual counseling, pet insurance
- 401(k) with company match
- Tuition reimbursement
- Clear career paths and ongoing training
- Paid time off and company-wide holiday break
- Flexible hours and remote work options
- Brand-new office space with free snacks and drinks
- Open-door culture with direct access to leadership
- Monthly town halls with lunch provided
- Recognition through our Shout Out Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportSQLExcelpoint-of-sale transactionsbusiness rulesdata reportingprogram logic
Soft Skills
multitaskingtime managementverbal communicationwritten communicationcreativityleadershipindependence