AGDATA, LP

Support Engineer

• Become an expert in AGDATA’s services and solutions
• Manage high-volume support via phone, email, and Jira
• Provide timely updates and resolution statuses to leadership
• Escalate complex issues to appropriate teams
• Suggest improvements to enhance customer experience
• Collaborate with a dynamic team of analysts
• Grow your career—38% of our analysts were promoted in 2024!

Customer Support Analyst

Backend Engineer

• Design and coding: Strong design and problem-solving skills with a mastery of design patterns and services architecture
• Focused: Spend a significant amount of your time writing high-quality code
• Technology: Expertise as a full stack developer, leveraging a variety of technologies
• Adaptable: You leverage your experiences to learn new technologies quickly
• Craftsmanship: You have a passion for building software, you care about the user experience and providing a quality product to customers. You practice your craft outside the office to stay abreast of new technologies and architectures
• Entire SDLC: You are engaged in all phases of the software development life cycle including design, implementation, and unit testing
• Customer focus: You see the product through the eyes of our customers. You think through how they’re going to utilize our software and seek to optimize that experience for them
• Collaboration: You collaborate with all teams across AGDATA
• Future direction: You are providing guidance on various technology options to engineering leadership and your peers
• Teaching: You are a mentor and leader for junior software engineers
• Quality focused: You understand the importance of quality and have maintained automated test suites using CI/CD tools.

Customer Support Analyst

Customer Support Analyst

Specialist Software Engineer – .Net, C#, SQL, React/Angular