AGDATA, LP

Customer Support Analyst

AGDATA, LP

full-time

Posted on:

Location Type: Office

Location: Charlotte • United States

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Salary

💰 CA$38,000 - CA$42,000 per year

Job Level

Junior

Tech Stack

SQL

About the role

  • Become an expert in AGDATA’s services and solutions
  • Manage high-volume support via phone, email, and Jira
  • Provide timely updates and resolution statuses to leadership
  • Escalate complex issues to appropriate teams
  • Suggest improvements to enhance customer experience
  • Collaborate with a dynamic team of analysts
  • Grow your career—38% of our analysts were promoted in 2024!

Requirements

  • Proficiency in Microsoft Office, especially Excel
  • Strong multitasking and time management skills
  • Confidence in phone communication with clients
  • Bonus Skills (Not Required): Basic SQL knowledge
  • Experience with Jira Service Desk and Confluence
  • Familiarity with Salesforce
  • 1+ years in customer support
Benefits
  • Multiple medical, dental, and vision plans
  • HSA with employer contributions, FSA options
  • Employee Assistance Programs, virtual counseling, pet insurance
  • 401(k) with company match
  • Tuition reimbursement
  • Paid time off and company-wide holiday break
  • Flexible hours and remote work options
  • Brand-new office space with free snacks and drinks
  • Open-door culture with direct access to leadership
  • Monthly town halls with lunch provided
  • Recognition through our Shout Out Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft OfficeExcelSQLJira Service DeskConfluenceSalesforce
Soft Skills
multitaskingtime managementphone communicationcustomer experience improvement