AGAcareIT

Administration

• Communication with customers
• Preparation of problem resolutions and analysis of incidents
• 3rd-level support, finding appropriate solutions via the ticketing system
• Monitoring the system landscape and resolving issues that arise
• Installation, configuration, documentation and maintenance of network, hardware and software solutions
• Independent analysis of processes and faults, documentation and remediation
• Participation in IT projects, independent planning, management, documentation and implementation
• Coordination of external service providers
• Ensuring the security and integrity of systems

IT-Administrator