AGAcareIT

Administration

• You communicate with our clients, prepare solution proposals, and analyze incidents.
• As part of 3rd-level support, you identify appropriate solutions via our ticketing system.
• You monitor the systems under your responsibility and resolve issues quickly and reliably.
• You install, configure, document, and maintain existing and new network, hardware, and software solutions.
• You independently analyze processes and failure cases, document them, and remediate resulting issues.
• You participate in IT projects and take responsibility for planning, controlling, documenting, and implementing them — from concept to successful rollout, including implementing new systems or migrating existing ones.
• When needed, you coordinate external service providers and ensure smooth, professional collaboration.
• You ensure the security and integrity of systems by adhering to applicable security policies and measures.

IT Administrator