Agência Mestre

Customer Support

• Customer relationship management: monitor project health, acting proactively to prevent issues and ensure customer satisfaction.
• Constant interaction with clients and internal teams: conduct alignment meetings, track schedules, generate success reports, and participate in daily calls.
• Data and results analysis: monitor KPIs, provide improvement suggestions to the operations team, and present results to management and the executive team.
• Action during critical moments: identify problems, manage crises, reverse cancellation requests, and implement corrective actions.
• Opportunities for upsell, cross-sell, and renewals: identify and recommend additional products that meet the customer's needs to drive account growth, ensure contract renewals, present proposals, and lead negotiations.

Customer Success Analyst

Analyst

• Plan, set up, and manage paid media campaigns on Google Ads (Search, Display, Shopping, Remarketing) and Meta Ads
• Monitor and optimize campaigns daily, ensuring ROI, CAC, and other performance metrics
• Prepare reports with analyses and strategic insights for clients and the team
• Implement tagging and campaign tracking via Google Tag Manager
• Present results and recommendations clearly to clients and leadership

Media Analyst – Paid Traffic

SEO Marketing

• Realizar análises de sites, identificar oportunidades de otimização de SEO e fornecer recomendações para melhorar o desempenho orgânico;
• Realizar pesquisas de palavras-chave, análise de concorrência e estudos de público-alvo para desenvolver estratégias de conteúdo eficazes;
• Otimizar metadados, tags de título, URLs e conteúdo do site para melhorar o posicionamento nos mecanismos de busca;
• Realizar análises de backlink e desenvolver estratégias de construção de links para aumentar a autoridade de domínio;
• Acompanhar o desempenho dos sites dos clientes usando ferramentas de análise e elaborar relatórios com métricas-chave, como tráfego orgânico, classificação de palavras-chave e taxa de conversão;
• Manter-se atualizado sobre as melhores práticas de SEO, algoritmos de mecanismos de busca e tendências do setor para garantir que nossas estratégias estejam sempre atualizadas.

Customer Success Analyst

Media Analyst – Paid Traffic

Analista de SEO