Afya

Commercial Inside Sales Consultant

Afya

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Handle incoming leads, preferably by phone, and through other company communication channels (to attend to student requests and complete the sale);
  • Act in accordance with legal requirements and adapt to internal policies by actively participating in training and reporting any challenges. Safeguard the confidentiality of information in accordance with Afya's code of ethics and LGPD;
  • Engage and negotiate with prospective clients in a personalized manner (understanding each person's profile, pain points, and needs), tailoring Medcel's services and products to meet client needs, with the aim of conversion and customer satisfaction, as well as achieving the department's targets both in student numbers and product mix;
  • Provide feedback to Afya's system with information about the client, including their expectations and any negative experiences with Afya's products and/or services, aiming to contribute to Afya's continuous improvement;
  • Ensure a prompt and accurate response to interested clients, recording all activities such as emails and calls in the CRM system, thereby maintaining control of the customer relationship;
  • Maintain follow-up on opportunities and contacts (using Salesforce tasks and WhatsApp Business tools to increase sales effectiveness).

Requirements

  • Bachelor's degree completed or in progress;
  • Proficiency in Microsoft Office;
  • Experience with CRM systems;
  • Knowledge of sales techniques;
  • Previous experience in the role;
  • Experience in education sales is a plus;
  • Availability to work 08:00–18:00 Monday to Thursday and 08:00–17:00 on Friday, with rotating Saturday shifts.
Benefits
  • Meal allowance / meal voucher;
  • Flexible hours and location (for remote positions);
  • Tech Coins for specific positions (credits via Flash Card to use as you wish);
  • Gympass / Wellhub;
  • Psicologia Viva (online platform for psychology and nutrition consultations);
  • Health insurance and dental plan;
  • Life insurance;
  • Extended parental leave (up to 6 months for mothers and 20 days for fathers);
  • Rede D'Ór: support and important information for mother and baby health with a network of accredited nurses;
  • Partnership with the local SESC (offers varied programs in education, health, culture, leisure and social assistance);
  • Birthday Day Off (one day off to take on your birthday or during your birthday month).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales techniquesCRM systemsMicrosoft Officeeducation sales
Soft Skills
negotiationcustomer satisfactioncommunicationpersonalizationfeedback provision
Certifications
Bachelor's degree