Africa Bright

Customer Success Manager – Aesthetics Vertical

Africa Bright

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Junior

About the role

  • Support senior CSMs in managing client relationships and day-to-day communication.
  • Assist with onboarding new clients and coordinating follow-up actions.
  • Prepare and maintain performance reports, dashboards, and client updates.
  • Monitor client satisfaction and identify risks or opportunities for improvement.
  • Participate in client meetings, take detailed notes, and help with next-step follow-ups.
  • Collaborate with internal teams (SEO, content, web, and design) to ensure client deliverables are met.
  • Learn to analyze campaign metrics and connect them to ROI-focused insights.
  • Document processes and contribute ideas to improve client experience.

Requirements

  • 1–3 years of experience in customer success, account management, or client support (preferably in marketing, SaaS, or healthcare).
  • Excellent written and verbal communication skills.
  • Organized, detail-oriented, and proactive in follow-through.
  • Empathetic and client-focused, with strong listening and problem-solving skills.
  • Eagerness to learn marketing performance metrics and tools (Google Analytics, CRM systems).
  • Comfortable working in a fast-paced, remote environment.
  • Post-secondary education or equivalent work experience.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementclient supportmarketing performance metricsGoogle Analytics
Soft Skills
written communicationverbal communicationorganizeddetail-orientedproactiveempatheticclient-focusedlisteningproblem-solving