Africa Bright

Call Tracking, Chat-bot Analyst, Management Associate – Ops

Africa Bright

full-time

Posted on:

Location Type: Remote

Location: Sri Lanka

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Salary

💰 LKR 80,000 per month

About the role

  • Onboard new clients to Call Tracking Metrics, this includes but is not limited to; Creating the client account on Call Tracking Metrics Acquiring a suitable local number/porting of a phone number from another carrier Setting up call routing Setting up notifications and reports
  • Use the Call Tracking system and other supporting systems to generate call outputs and to prepare call review reports for clients by adhering to team standards/policies
  • Daily management of the Call Tracking Metrics system, this includes but is not limited to; Identify potential spam calls and take steps to eliminate them Ensuring client questions and concerns are provided with professional draft responses Client tasks are implemented in a timely fashion
  • Onboard new clients to the Chat Bot system, this includes but is not limited to; Creating the chatbot Setting up the chatbot conversation flow Setting up notifications and customizing the bot based on the client's needs
  • Daily management of the Chatbot system, this includes but is not limited to; Ensuring client questions are provided with professional draft responses Client tasks are implemented in a timely fashion
  • As and when required attending client meetings via Zoom

Requirements

  • Good understanding of how online marketing drives conversions and how both call tracking and chatbots support these initiatives by improving user engagement, optimizing conversions, and enabling accurate ROI measurement through call data and chatbot analytics.
  • Outstanding communication skills in spoken and written English
  • Fundamental computer literacy and knowledge in online marketing, using communication tools (SLACK, Zoom)
  • Excellent experience using Google Docs/Spreadsheets
  • Experience in working with ticketing or task management system
  • Comfortable working with international clients and adhering to strict timelines.
Benefits
  • WFH – 100% Work From Home
  • Flexible working hours within defined time ranges
  • EPF/ETF enrollment (applicable to Sri Lankan citizens, as per labor law)
  • Legitimate work-from-home organization compliant with the Sri Lankan Shop and Office Act
  • Monthly remuneration starting from LKR 80,000 (inclusive of basic salary and fixed allowances)
  • Probation confirmation increment after 6 months (conditions apply)
  • Paid leave, selected professional training, and certification programs
  • Performance-based annual rewards and growth opportunities
  • Exposure to international clients and hands-on experience in global email marketing campaigns
  • Opportunity to work with a diverse team of 200+ professionals across Sri Lanka, Pakistan, Malaysia, the United States, and Canada
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call trackingchatbot setupcall routingreport generationspam call identificationclient onboardingconversation flow designdata analysisonline marketingROI measurement
Soft Skills
communication skillsprofessionalismtime managementclient managementproblem-solvingadaptabilityteam collaborationattention to detailinterpersonal skillscustomer service