Vendor Operations Management Coordinator
Elevance Health
Claims Operations Manager
Aflac
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Manages the daily operations of the Claims business unit; manages employees and operations of the business unit at the functional level
- Gathers and analyzes data and reports that pertain to the overall operation of the Claims business unit and completes reports summarizing activities and trends
- Assists in strategic and tactical operational plans to ensure achievement of company and departmental goals
- Performs independent review of problem situations; develops solutions and implements actions to resolve problems and ensure customer satisfaction
- Reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality
- Coordinates overall workflow of the business unit and ensures workflow processes facilitate effective and efficient use of corporate resources
- Directs efforts to implement risk management and quality improvement initiatives; facilitates calibration sessions; uses work process studies and statistical analysis to establish adherence to quality standards
- Identifies, analyzes, and monitors business technology requirements and recommends technological solutions and enhancements
- Coordinates and monitors training efforts; identifies and communicates training needs; projects staffing requirements; guides supervisors in coaching and counseling employees
- Monitors and controls operating expenses and provides input into the annual business unit budget
- Reviews legal files and coordinates with counsel to prepare for depositions and court hearings
- Performs other related duties as required
Requirements
- Bachelor's Degree In business or a related field
- 5 - 6 years of professional related work experience
- 4 years in a supervisory/managerial capacity leading diverse work groups
- Or an equivalent combination of education and experience
- Absence & Disability Industry Experience (LOA) (preferred)
- Industry designations such as FLMI or ALHC (preferred)
- Broad knowledge of production management concepts, operating principles, and operational management methodology applicable to claims processing
- Broad knowledge of federal, state, and local regulatory and industry requirements as they relate to the insurance industry and claims processing
- Knowledge of budgeting and expense control
- Knowledge of employee relations
- Strong personal computer skills with experience in Windows-based software
- Experience using Microsoft Outlook or a similar e-mail system
- Excellent presentation, oral, written, and interpersonal communications skills
Benefits
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
- other leaves of absence (including sick and safe leave, adoption and parental leave)
- Aflac complies with all applicable leave laws
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreportingrisk managementquality improvementbudgetingexpense controlclaims processingoperational managementproduction managementstatistical analysis
Soft skills
leadershipproblem-solvingcustomer satisfactioncoachingcommunicationinterpersonal skillspresentation skillsorganizational skillsstrategic planningtactical planning
Certifications
Bachelor's DegreeFLMIALHC