Aflac

Account Management Manager

Aflac

full-time

Posted on:

Location Type: Remote

Location: South Carolina • United States

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Salary

💰 $100,000 - $125,000 per year

About the role

  • Assist upper leadership with day-to-day management of the Account Management team with responsibilities including but not limited to account service support and retention.
  • Responsible for the onboarding, training, and development of new account management professionals, providing them with the necessary tools and resources to develop successful client relationships.
  • Conduct training for team members who come onboard and provide them with the necessary tools and resources to develop successful client relationships; stay up to date with best-in-class practices for relationship management; provide coaching and follow up training to team as needed.
  • Develop and maintain strong relationships with clients, both internal and external, by providing proactive communication and regular reporting that is then distributed through dedicated service roles; Identifies and addresses trends impacting overall account health and consistently promotes opportunities to increase rapport with accounts.
  • Serve as an account management subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of our products, services & technology; collaborate with internal stakeholders on go to market strategy; manage and collaborate with each operational area to ensure overall organization growth and success.
  • Work cross functionally with internal partners to quickly resolve any client or broker escalations, whether relating to technology, claims, billing, etc.
  • Perform other duties as necessary

Requirements

  • Bachelor's Degree in Business Administration or a related field
  • Five or more years of professional job-related work experience
  • 4+ yrs sr. level/supervisory/managerial experience
  • Experience in an Account Management/Account Executive role building and maintaining complex relationships between executive contacts and brokerage firms
  • Or an equivalent combination of education and experience
Benefits
  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO to be used for any reason
  • state-mandated sick leave
  • other leaves of absence, if eligible
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient relationship managementtraining and developmentreportinggo to market strategyescalation management
Soft Skills
leadershipcommunicationcoachingcollaborationproblem-solving
Certifications
Bachelor's Degree in Business Administration