Manager, Claims Operations – PLADS Integrated Claims
Aflac
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $80,000 - $110,000 per year
About the role
- Manages the daily operations of the Claims business unit
- Manages employees and operations of the business unit at the functional level
- Gathers and analyzes data and reports that pertain to the overall operation of the Claims business unit
- Completes reports summarizing activities and trends
- Assists in strategic and tactical operational plans to ensure achievement of company and departmental goals
- Performs independent review of problem situations
- Develops solutions and implements actions to resolve problems and ensure customer satisfaction
- Reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality
- Coordinates overall workflow of the business unit
- Ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction
- Directs efforts to implement risk management and quality improvement initiatives
- Facilitates calibration sessions
- Uses methods such as work process studies, statistical analysis, and assessments of production area performance to establish adherence to quality standards/scorecards
- Remains abreast of industry trends and technology changes
- Incorporates best practices in the development of quality standards, policies, programs, and system changes for the department
- Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees
- Identifies and communicates training needs and schedules with training department
- Takes a leadership role in managing assigned initiatives
- Monitors and controls operating expenses to ensure that corporate/divisional financial goals are met
- Performs other related duties as required
Requirements
- Bachelor's Degree In business or a related field
- 6 years of job-related work experience
- 4 years in a leadership/senior/supervisory capacity
- Absence & Disability Industry Experience (STD/FMLA)
- Industry designations such as FLMI or ALHC.
- Strong personal computer skills with experience in Windows-based software
- Excellent presentation, oral, written, and interpersonal communications skills
Benefits
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingstrategic planningtactical planningproblem solvingprocess improvementrisk managementquality improvementstatistical analysisworkflow coordination
Soft Skills
leadershipcustomer satisfactioncommunicationinterpersonal skillspresentation skillsorganizational skillstraining coordinationteam managementinitiative managementadaptability
Certifications
Bachelor's DegreeFLMIALHC