Leave Case Manager
Aflac
full-time
Posted on:
Location Type: Hybrid
Location: Shelton • Connecticut • United States
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Salary
💰 $40,000 - $61,000 per year
About the role
- Assists claimants with paid leave of absence requests and guides them through the leave process
- Processes all leave of absence paperwork according to established procedures and laws
- Provides timely and accurate responses to associates and all levels of management
- Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions
- Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations
- Coordinates correspondence, forms, and other documents via the claim system
- Generates reports as required; maintains files, inputs and analyzes data
- Assists management with leave of absence situations
Requirements
- High School Diploma or Equivalent
- 1 - 2 years of professional job-related experience
- Excellent customer service skills
- Strong communication skills – written, verbal, persuasion, motivation
- Ability to manage business expectations and resolve concerns
- Knowledge of absence management industry
- Knowledge of state and federal FMLA regulations; Paid Family and Medical Leave experience a plus
- Knowledge of medical disability management preferred
- Strong organizational skills
- Ability to work in a team environment
- Ability to meet or exceed performance competencies
Benefits
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
absence managementdata analysisreport generationleave of absence processingFMLA regulationsPaid Family and Medical Leavemedical disability management
Soft Skills
customer servicecommunicationpersuasionmotivationorganizational skillsteamworkproblem resolution
Certifications
High School Diploma or Equivalent