Afinz

Collections

• Monitor the customer service operation by checking the volume of mailings, replenishing them as needed, and resolving related issues.
• Tag the mailing database to improve effectiveness in locating customers.
• Prepare daily and monthly performance reports for the collections operations area; analyze findings and forward them to coordination and management for service evaluation.
• Plan operation break schedules in coordination with management.
• Execute SMS campaigns to customers with outstanding debts according to strategies defined with the Collections management team.
• Monitor and update the tabulations logged in the system by collections agents.
• Tag the scored database for segmenting mailings during customer contact.
• Monitor call delivery, tracking performance via the dialer.
• Execute parameterized strategic maneuvers for call delivery, and for sending emails or SMS.

Billing Planning Analyst